Customer Success Executive

2 weeks ago


Nottingham, Nottingham, United Kingdom Digital Waffle Full time

Customer Success Executive:

Job details:

  • Posted 01 June 202
  • Salary £0 £25000 per annum
  • LocationNottingham
  • Job type Permanent
  • DisciplineMarketing


ReferenceSS618
  • Contact NameSophie Shakeshaft

Job description:

A brilliant tech and communications company based in busy Nottingham is searching for a customer success executive to join their team, working to enable excellent customer service for their clients.

Location:
Nottingham (hybrid)


Salary:
Up to £25,000 per annum


Desirable:
Educated to degree level


  • Excellent communication skills, willing to converse with clients and customers in order to improve and optimise the customer journey
  • Happy to work with the customer to provide a perfect onboarding experience
  • Proactive, always looking for ways to improve the customer experience
  • Top quality listening skills, using those to understand customer needs and offer solutions appropriately
  • Happy to work to a set of KPI's, understanding how to deliver to those metrics
  • Strong attention to detail
  • Good telephone manner
  • Great people skills


And what do you get in return? This role offers a tonne of benefits including additional leave, life insurance, private healthcare, hybrid working, a yearly bonus structure and much more.

**Please note

Keywords:
Sales, Customer Service, Customer Success, Telecommunications, Communications, tech, SaaS

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