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Customer Success Executive
3 months ago
Over the last 10 years Commify has grown and transformed under Private Equity ownership and now operates across 9 countries including UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia and the USA.
Our mission is clear; to make business communication brilliant by leveraging our best in class products that span SMS, WhatApp, Email, VOIP and other communications technologies. We serve over 50,000 businesses globally and send over 5 billion communications on a yearly basis.
We have ambitious growth plans to expand our already impressive product portfolio. As a values led business, we recognise our 'People' are our biggest asset. Do you want to be part of our success story?
Requirements
We are looking for a Customer Success Executive to join our team at Commify. In this role, you will be responsible for ensuring the overall success and satisfaction of our customers. You will work closely with our clients, understanding their business needs and providing them with the support and guidance they need to achieve their goals.
Responsibilities:
- Build and maintain strong relationships with our customers, acting as their main point of contact
- Proactively engage with customers to understand their business needs and identify opportunities for upselling and cross-selling our products
- Onboard new customers and guide them through the implementation process, ensuring a smooth and successful transition
- Monitor customer usage and identify any potential issues or areas for improvement
- Work closely with internal teams such as Sales, Product and Support to address customer needs and resolve any issues
- Provide regular updates to customers on new features, upgrades and enhancements
- Conduct customer satisfaction surveys and gather feedback to continuously improve our services
Requirements:
- Prior experience in a customer-facing role, preferably in the software or technology industry
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Ability to build and maintain relationships with customers
- Highly motivated and result-oriented
- Ability to work independently and as part of a team
- Flexibility to adapt to changing priorities and deadlines
Benefits
- Competitive Salary (£25,000 to £30,000)
- Company Bonus Scheme based on performance
- Private Healthcare & Dental
- 27 days annual leave plus Bank Holidays
- Birthday off work
- 5% employer pension contribution
- Death in service (4x salary)
- £350 Christmas voucher
- Monthly/quarterly socials
- Training & Development opportunities
- Hybrid working
