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Customer Success Manager

2 months ago

Nottingham, Nottingham, United Kingdom Media Search Inc. Full time

Customer Success Manager - B2B Events

Remote UK – Travel to Events

Salary - £Up to £30,000

Full Time – Flexible Hours*


At Media Search Inc., we are seeking a highly skilled Customer Success Manager to join our team and play a key role in delivering exceptional client experiences. As a result of our expansion into the finance industry, this new role has arisen to manage and deliver client campaigns, ensuring both success and satisfaction of our customers.


This role will include:

  • Working closely with our sales, editorial, and production teams to build a schedule of activity for each client
  • Collaborating with each client to manage the execution of their activity throughout the campaign
  • Coordinating sponsor content, including programme sessions, editorial, webcasts, and round tables
  • Working with our Corporate Members to build their involvement in content across editorial and both physical and digital events
  • Leading yearly business reviews with your key customers, focused on business outcomes and value
  • Proactively managing your accounts and reporting on customer health to stakeholders within the business
  • Attending physical events to work with clients onsite to manage their experience


Responsibilities

  • Oversee the management, delivery, and execution of commercial content projects
  • Ensure content quality, creative execution, and commercial success of partner campaigns
  • Effectively support commercial, editorial, and production teams
  • Help to grow and nurture our online presence
  • Managing client queries and escalating where necessary


Requirements

  • Autonomous, ambitious, and highly creative with natural ability to excel in ambiguous situations and thrive in a dynamic environment
  • Excellent project management, written, and verbal skills
  • Excellent communication skills with demonstrable ability to react in real-time to the changing focus of the client
  • Previous experience working as a Customer Success Manager in a similar organization (B2B Events)

A strong customer-first attitude and experience of customer relationship management

  • Effective stakeholder management, both internal and external