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Customer Success Manager

2 months ago

Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time
Job Title: Customer Success Manager

At Kerridge Commercial Systems, we're committed to delivering exceptional customer experiences that drive business growth and retention. As a Customer Success Manager, you'll play a critical role in achieving this goal by building strong relationships with our customers and driving strategic initiatives that increase customer satisfaction and loyalty.

Key Responsibilities:
  • Develop and execute customer success plans to drive business growth and retention
  • Build and maintain strong relationships with customers to understand their needs and preferences
  • Collaborate with cross-functional teams to identify and address customer pain points and opportunities
  • Monitor and analyze customer health scores to identify areas for improvement
  • Develop and implement strategies to increase customer adoption and utilization of our solutions
  • Provide exceptional customer support and issue resolution to ensure high levels of customer satisfaction
Requirements:
  • Bachelor's degree in a related field and a minimum of 4 years of relevant work experience
  • Proven track record of driving business growth and retention through customer success initiatives
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and cross-functional teams
  • Strong analytical and problem-solving skills, with the ability to analyze customer data and develop strategic plans to drive business growth
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • The chance to work with a leading provider of trading and financial software solutions