Customer Service Executive
2 weeks ago
Job Title:
Customer Service Team member
Salary:
£21,482
Location:
Nottingham
Type:
Permanent
Hours: 40 hours per week
The role
Our client based in Nottingham who specialise in providing an exceptional order fulfilment service to their customers, are seeking an experienced Customer Service Executive to join their team on a full-time basis.
Main duties and responsibilities
- Understands the how profit is generated and their own impact on the delivery of enhanced profitability
- An ability to manage all aspects of their role accurately, ensuring the best financial outcome for clients
- Demonstrate the skills required to manage our activity to a commercial contract, understanding implications of change and minimising financial issues for the company
- Has an awareness of best practise solutions within the organisation and assess suitability to add value to their client's activity? Work with colleagues internally to deliver these solutions
- Has an awareness of business solutions to identify a need and allow for cross selling
- Has an awareness of market, industry and client news to develop knowledge
- Personality to establish solid and trusting working relationships with key contacts
- Ability to convey to clients their importance to the business, being seen to be responsive at all times
- Ability to establish effective working relationships with internal colleagues
Skills and experience sought
- Strong time management skills with the ability to multitask and prioritise
- Strong administration skills with a good working knowledge of MS Office software
- Ability to employ Investigative and analytical skills in line with direction from management
- Data management skills to provide sound information upon which decisions can be taken
- Ability to produce accurate and appropriately designed management information reports
- Understand the importance of and create accurate internal financial reporting
- A commitment to the production of accurate and complete invoicing
- Strong communications skills, including persuasive and concise written skills
Personal Qualities
- Highly personable and professional
- Ability to manage customers' expectations
- Able to multitask and prioritise work load
- Excellent communication skills
- Demonstrate upselling and cross selling techniques
- Strong administration skills
Job Types:
Full-time, Permanent
Salary:
£21,482
.00 per year
Benefits:
- Free parking
- Onsite parking
Schedule:
- Day shift
Education:
- GCSE or equivalent (required)
Experience:
- customer service: 1 year (required)
Work Location:
In person
Reference ID: 6709SP
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