Customer Service Advisor

1 week ago


Nottingham, Nottingham, United Kingdom Buzz Bingo Full time
Are you passionate, customer-focused professional with exceptional comminucation skills?

We'are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub.

You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team.

You'll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills.

To be successful in this role you'll have an engaging personality, be able to remain calm under pressure and you'll be highly passionate about your role working towards both your own and business targets and of course you'll have great PC skills.

You'll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience.

Benefits
33 days annual leave (including bank holidays)

Options to buy additional leave

Annual company bonus scheme

– a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more

Thrive App – for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions

My Eva – an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more

Buzz Brights Apprenticeships

Buzz Learning our digital learning platform with access to 100s of online courses

Refer a friend scheme

Life assurance

Company pension
Your tasks and responsibilities
Respond to all telephone-based enquiries from our online and land-based customers

Respond to all email contact from our online and land-based customers

Respond to all Live Chat contact from our online and land-based customers

You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly

You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews

To strive toward the achievement of Key performance Indicators for the customer service department

Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication)

Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner

You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications

You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone

You must ensure that all written communication in customers cases is recorded to a high standard

You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution

Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded

You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical.

You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us

Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers

A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team

Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us
Your knowledge and experience
Previous experience working within the bingo industry or other similar roles with a passion for service

You must have 2 years' experience in a face-to-face customer service role

Working in a customer service office, call centre is hugely important for this role

You must have experience working in a fast-paced customer service environment
Skills
You must be articulate through written and verbal communication

You must be tech savvy as you will use many technical systems

A clear communicator with the ability to stay calm under pressure

Ability to adapt quickly in a positive way

Your great at building rapport with others

You must have excellent organisation skills and attention to detail is critical
Our customer service team are contracted to work 40 hours per week working shifts between Sunday – Saturday, on a rotating shift pattern 9:30am – 10pm

Shift Pattern one will be:
Week 1 – Mon – 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pm
Week 2 – Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm

Shift Pattern two will be:
Fully Flexible 8hrs per day, 5 days out of 7.
We operate across all Bank Holidays.
#BB1

  • Nottingham, Nottingham, United Kingdom Quality Service Recruitment Full time

    Fancy a job where you can make a real difference to the team's success through developing and growing your client base? Do you want to work in an environment which champions personal support and progression?Look no further than joining our successful Nottingham based team in as a Customer Service Advisor.No previous Recruitment experience is required,...


  • Nottingham, Nottingham, United Kingdom Customer Service - Social Media - GBR Full time

    Role Purpose:To provide the best possible reactive and proactive customer support using the 'Sales through Service' ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels.Key responsibilitiesProvide award winning standard service across all contact channels as required through all communication...


  • Nottingham, Nottingham, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Advisor you will ensure that the company delivers the highest quality to customers through excellent expertise and experience.Client DetailsMy client is a leading utility company based in Nottingham.DescriptionAs a Customer Service Advisor you will be responsible for Provide solutions to written and verbal enquiries raised by customers....


  • Nottingham, Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis.This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and resolving...


  • Nottingham, Nottingham, United Kingdom Astute Recruitment Full time

    Job Brief:A well-established business based in central Nottingham are looking for a Customer Service Advisor to join their growing team. As a Customer Service Advisor you will be customer orientated and will act as a liaison, provide product/services information, and resolve any emerging problems with accuracy and efficiency.Duties Include: Providing help...


  • Nottingham, Nottingham, United Kingdom JR Recruitment Full time

    Fantastic opportunity for enthusiastic customer service advisor, with proven customer service experience, gained ideally within the IT industry or similar sector, to join well established organisation delivering IT channel services globally.As one of their team of Customer Service Advisors will be part of their first line customer support team that puts the...


  • Nottingham, Nottingham, United Kingdom MBA Group Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Customer Service Advisor to work as a Claims Handler on a temporary basis. This is an office based role in Nottingham, hours between 8am - 6pm (Monday - Friday).The client is an industry heavyweight with a reputation for client centric claims...


  • Nottingham, Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis.This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and resolving...


  • Nottingham, Nottingham, United Kingdom Colbern Limited Full time

    Customer Services AdvisorNottinghamContract£11.14 per hourOur client is looking for an experienced Customer Services Advisor.As a customer services specialist you'll have the ability to answer and resolve a wide variety of enquiries over the telephone. We provide a broad range of different services, including Benefits, Council Tax, Income Collection, Refuse...


  • Nottingham, Nottingham, United Kingdom Office of the Public Guardian Full time

    Details:Reference number:Salary:- £21,775Job grade: Administrative Officer AOContract type: PermanentType of role: Contact CentreWorking pattern: Flexible working, Fulltime, Job share, ParttimeNumber of jobs available:10ContentsLocationAbout the jobBenefits:Things you need to knowLocation This position is based at NOTTINGHAM OPG NOTTINGHAM, NG2 1ARAbout the...


  • Nottingham, Nottingham, United Kingdom Boots Full time

    Customer Service Advisor Job Description Customer Service Advisor Contract: permanentSalary: £23,463Working hours: hoursA typical shift pattern that allows for two full weekends off in a 4-week rotation. For example, week 1 you'll work 41 hours spread across 6 days, week 2, they work 31 hrs over 4 days. We recognise that this working pattern may not suit...


  • Nottingham, Nottingham, United Kingdom Distinct Recruitment Full time

    Role: Customer service AdvisorAre you an experience customer service provider? If you are passionate about what you do and are looking for your next role listen upWe are working with a leading global innovator of customer driven IT services, this company is passionate about delivery first class IT services.Fear not, you do not need to have any experience of...


  • Nottingham, Nottingham, United Kingdom Boots Full time

    SummaryJob Reference:BRNottingham Support OfficePermanentFull-time | Part-timeCustomer Service AdvisorWe are currently recruiting for Customer Service Advisors to join us in our busy Customer Support Centre, based at our Support Office in Nottingham. You will be working as part of our inbound Customer Service team, delivering excellent care through every...


  • Nottingham, Nottingham, United Kingdom Nelsons Solicitors Limited Full time

    Customer Services Advisor l NottinghamWhy join Nelsons?Nelsons is one of the largest and fastest growing law firms in the East Midlands with experts in Leicester, Derby and Nottingham.We look to empower our clients, to give them a voice, fight for them, help them seek justice and steer them through complex legal issues they face. The desire to push ourselves...


  • Nottingham, Nottingham, United Kingdom TK Elevator UK Ltd Full time

    The company We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and...


  • Nottingham, Nottingham, United Kingdom Domestic & General Service GmbH Full time £23,000

    Nationwide £23,000 per year + Average Bonus Earnings of... Join D&G in 2024. Start Date: 20th May 2024 Do you always put your customers first? Want to work for a great company with amazing benefits? If it's a YES, YES, and YES you should join us as a Customer Sales Advisor. Who we are We are Domestic & General. We're a proud partner to leading...


  • Nottingham, Nottingham, United Kingdom Harper Finance Full time £5

    Customer Service Advisor x 5 Location: Nottingham Salary: £11.44 per hour Contract Type: Temporary to Permanent Hours: 37.5 hours per week, 5 shifts Monday to Sunday (1 in 3 weekends), office hours Harper Recruitment Group is excited to collaborate with a specialist online retailer in North Nottingham, who are currently expanding their customer...


  • Nottingham, Nottingham, United Kingdom Macildowie Recruitment and Retention Full time

    Customer Service AdvisorNottinghamFull TimeFTC (12 Months)Up To £21,000.00The OpportunityMacildowie are pleased to be working with a reputable, nationwide company to assist them in their search for a Customer Service Advisor, just outside of the West-Bridgford area.We are looking for a confident individual who is able to work well under pressure, manage...


  • Nottingham, Nottingham, United Kingdom Harper Recruitment Group Full time

    Customer Service AdvisorLocation:NottinghamSalary:£12 per hourContract: TemporaryWorking Hours:Monday to Friday, 8:00 AM - 4:00 PM / 9:00 AM - 5:00 PMStart Date:w/c14th August 2023Are you immediately available for work?Here's your chance to be a part of a leading global apparel company's team as a Customer Service Advisor. At Harper Recruitment Group, we're...


  • Nottingham, Nottingham, United Kingdom JR Recruitment Full time

    Customer Service AdvisorNottingham City Centre Outskirts (near London Road) with free parkingc. £22,500Our client is a well established, reputable local business looking to recruit 2 Customer Service Advisors to join a busy and friendly team.Full time role based in lovely offices with free parking on the outskirts of Nottingham City Centre.Responsibilities...