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Customer Service Advisor

3 months ago

Nottingham, Nottingham, United Kingdom Harper Finance Full time £5

Customer Service Advisor x 5
Location: Nottingham
Salary: £11.44 per hour
Contract Type: Temporary to Permanent
Hours: 37.5 hours per week, 5 shifts Monday to Sunday (1 in 3 weekends), office hours

Harper Recruitment Group is excited to collaborate with a specialist online retailer in North Nottingham, who are currently expanding their customer service team. What will the role involve?
  • Delivering an excellent level of customer service to a valued customer base
  • Responding to customer queries through allocated tickets, emails, telephone, and live chat
  • Investigating and resolving customer complaints
  • Liaising with internal teams
  • Maintaining knowledge of products, services, and promotions to provide accurate information to customers
  • Using multiple communication channels to engage with customers and to add variety to your role

Customer Service Advisor x 5
Location: Nottingham
Salary: £11.44 per hour
Contract Type: Temporary to Permanent
Hours: 37.5 hours per week, 5 shifts Monday to Sunday (1 in 3 weekends), office hours

Harper Recruitment Group is excited to collaborate with a specialist online retailer in North Nottingham, who are currently expanding their customer service team. What will the role involve?
  • Delivering an excellent level of customer service to a valued customer base
  • Responding to customer queries through allocated tickets, emails, telephone, and live chat
  • Investigating and resolving customer complaints
  • Liaising with internal teams
  • Maintaining knowledge of products, services, and promotions to provide accurate information to customers
  • Using multiple communication channels to engage with customers and to add variety to your role
Who are we looking for?
  • Proven customer service experience from office, contact centre, hospitality, or similar
  • Excellent communication skills and able to work at a fast pace
  • Bubbly and passionate team player
  • Experience using Shopify would be advantageous
  • Additional European language would also be a plus
Company Perks:
  • Free meals at work
  • Inclusive and fun environment
  • Progression opportunity
  • Free parking on site

Harper Recruitment Group is proud to be supporting the brilliant Forget-Me-Notts by setting up a drop-off point for their Cost of Living Relief initiative in our Nottingham City Centre office. We've supported them for many years, and for very good reason

National Minimum Wage: understanding the April 2024 amendments

Get prepared for the National Minimum Wage increase with our quick guide

"Harpers have provided me with a great recruitment experience and was able to find me a suitable role within a couple weeks of registering The consult ... ""My experience of Harper Recruitment was very positive and professional. All staff from the front desk to the recruitment consultants I met with were s ... "

The Clock Tower, Talbot Street, Nottingham, NG1 5GG, United Kingdom

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