Customer Service Advisor

1 week ago


Nottingham, Nottingham, United Kingdom Astute Recruitment Full time

Job Brief:
A well-established business based in central Nottingham are looking for a Customer Service Advisor to join their growing team.

As a Customer Service Advisor you will be customer orientated and will act as a liaison, provide product/services information, and resolve any emerging problems with accuracy and efficiency.


Duties Include:

  • Providing help and advice to customers communicating courteously with customers by telephone, email, letter and face-to-face
  • Investigating and solving customers' problems, which may be complex or long-standing problems
  • Keeping accurate records of discussions or correspondence with customers
  • Producing written information for customers, often involving use of computer packages and software
  • Learning about products or services and keeping up to date with changes
  • Managing large amounts of incoming calls
  • Meet personal/customer service team targets
  • Handle customer concerns/complaints, provide appropriate solutions within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

Skills Required:

  • Proven experience of customer support, as a customer service representative or similar
  • A track record of over-achieving targets
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Familiarity or learning agility of Web based Customer PortalsThe Customer Service Advisor will be genuinely excited to help customers. You will be patient, empathetic, and passionately communicative. You must be confident at troubleshooting and able to investigate to resolve customer complaints. In return you will be offered a salary of £24,000 to rise to £25,000 after probation. Working hours are Monday to Friday 8.30am - 5.30pm with an hour for lunch; this is fully office based. Also, you will be offered 20 days annual leave plus statutory Bank Holidays rising by one day per each year of service up to 25 days


  • Nottingham, Nottingham, United Kingdom Quality Service Recruitment Full time

    Fancy a job where you can make a real difference to the team's success through developing and growing your client base? Do you want to work in an environment which champions personal support and progression?Look no further than joining our successful Nottingham based team in as a Customer Service Advisor.No previous Recruitment experience is required,...


  • Nottingham, Nottingham, United Kingdom Customer Service - Social Media - GBR Full time

    Role Purpose:To provide the best possible reactive and proactive customer support using the 'Sales through Service' ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels.Key responsibilitiesProvide award winning standard service across all contact channels as required through all communication...


  • Nottingham, Nottingham, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Advisor you will ensure that the company delivers the highest quality to customers through excellent expertise and experience.Client DetailsMy client is a leading utility company based in Nottingham.DescriptionAs a Customer Service Advisor you will be responsible for Provide solutions to written and verbal enquiries raised by customers....


  • Nottingham, Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis.This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and resolving...


  • Nottingham, Nottingham, United Kingdom JR Recruitment Full time

    Fantastic opportunity for enthusiastic customer service advisor, with proven customer service experience, gained ideally within the IT industry or similar sector, to join well established organisation delivering IT channel services globally.As one of their team of Customer Service Advisors will be part of their first line customer support team that puts the...


  • Nottingham, Nottingham, United Kingdom MBA Group Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Customer Service Advisor to work as a Claims Handler on a temporary basis. This is an office based role in Nottingham, hours between 8am - 6pm (Monday - Friday).The client is an industry heavyweight with a reputation for client centric claims...


  • Nottingham, Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis.This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and resolving...


  • Nottingham, Nottingham, United Kingdom Colbern Limited Full time

    Customer Services AdvisorNottinghamContract£11.14 per hourOur client is looking for an experienced Customer Services Advisor.As a customer services specialist you'll have the ability to answer and resolve a wide variety of enquiries over the telephone. We provide a broad range of different services, including Benefits, Council Tax, Income Collection, Refuse...


  • Nottingham, Nottingham, United Kingdom Office of the Public Guardian Full time

    Details:Reference number:Salary:- £21,775Job grade: Administrative Officer AOContract type: PermanentType of role: Contact CentreWorking pattern: Flexible working, Fulltime, Job share, ParttimeNumber of jobs available:10ContentsLocationAbout the jobBenefits:Things you need to knowLocation This position is based at NOTTINGHAM OPG NOTTINGHAM, NG2 1ARAbout the...


  • Nottingham, Nottingham, United Kingdom Boots Full time

    Customer Service Advisor Job Description Customer Service Advisor Contract: permanentSalary: £23,463Working hours: hoursA typical shift pattern that allows for two full weekends off in a 4-week rotation. For example, week 1 you'll work 41 hours spread across 6 days, week 2, they work 31 hrs over 4 days. We recognise that this working pattern may not suit...


  • Nottingham, Nottingham, United Kingdom Distinct Recruitment Full time

    Role: Customer service AdvisorAre you an experience customer service provider? If you are passionate about what you do and are looking for your next role listen upWe are working with a leading global innovator of customer driven IT services, this company is passionate about delivery first class IT services.Fear not, you do not need to have any experience of...


  • Nottingham, Nottingham, United Kingdom Boots Full time

    SummaryJob Reference:BRNottingham Support OfficePermanentFull-time | Part-timeCustomer Service AdvisorWe are currently recruiting for Customer Service Advisors to join us in our busy Customer Support Centre, based at our Support Office in Nottingham. You will be working as part of our inbound Customer Service team, delivering excellent care through every...


  • Nottingham, Nottingham, United Kingdom Nelsons Solicitors Limited Full time

    Customer Services Advisor l NottinghamWhy join Nelsons?Nelsons is one of the largest and fastest growing law firms in the East Midlands with experts in Leicester, Derby and Nottingham.We look to empower our clients, to give them a voice, fight for them, help them seek justice and steer them through complex legal issues they face. The desire to push ourselves...


  • Nottingham, Nottingham, United Kingdom TK Elevator UK Ltd Full time

    The company We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and...


  • Nottingham, Nottingham, United Kingdom Domestic & General Service GmbH Full time £23,000

    Nationwide £23,000 per year + Average Bonus Earnings of... Join D&G in 2024. Start Date: 20th May 2024 Do you always put your customers first? Want to work for a great company with amazing benefits? If it's a YES, YES, and YES you should join us as a Customer Sales Advisor. Who we are We are Domestic & General. We're a proud partner to leading...


  • Nottingham, Nottingham, United Kingdom Harper Finance Full time £5

    Customer Service Advisor x 5 Location: Nottingham Salary: £11.44 per hour Contract Type: Temporary to Permanent Hours: 37.5 hours per week, 5 shifts Monday to Sunday (1 in 3 weekends), office hours Harper Recruitment Group is excited to collaborate with a specialist online retailer in North Nottingham, who are currently expanding their customer...


  • Nottingham, Nottingham, United Kingdom Macildowie Recruitment and Retention Full time

    Customer Service AdvisorNottinghamFull TimeFTC (12 Months)Up To £21,000.00The OpportunityMacildowie are pleased to be working with a reputable, nationwide company to assist them in their search for a Customer Service Advisor, just outside of the West-Bridgford area.We are looking for a confident individual who is able to work well under pressure, manage...


  • Nottingham, Nottingham, United Kingdom Harper Recruitment Group Full time

    Customer Service AdvisorLocation:NottinghamSalary:£12 per hourContract: TemporaryWorking Hours:Monday to Friday, 8:00 AM - 4:00 PM / 9:00 AM - 5:00 PMStart Date:w/c14th August 2023Are you immediately available for work?Here's your chance to be a part of a leading global apparel company's team as a Customer Service Advisor. At Harper Recruitment Group, we're...


  • Nottingham, Nottingham, United Kingdom JR Recruitment Full time

    Customer Service AdvisorNottingham City Centre Outskirts (near London Road) with free parkingc. £22,500Our client is a well established, reputable local business looking to recruit 2 Customer Service Advisors to join a busy and friendly team.Full time role based in lovely offices with free parking on the outskirts of Nottingham City Centre.Responsibilities...


  • Nottingham, Nottingham, United Kingdom Spirehouse Recruitment Limited Full time

    Spirehouse are currently recruiting for Customer Service Advisors on an exclusive basis with our client in NottinghamshireThe Opportunity:This is a fantastic opportunity to provide exceptional customer service in a forward thinking organisation in Nottingham going through some exciting changes. You will support vulnerable individuals in a call centre...