Part-time Receptionist

2 weeks ago


Chelmsford, United Kingdom Rivermead Gate Medical Centre Full time

We are looking for a part-time receptionist to join our busy practice team and help make a positive impact on our local community. This is a flexible role and you will be require to work on average 3 shift per week give to you approximately 4 weeks in advance. Morning shifts are 7.45 - 13.00. Afternoon shifts are 13.00 - 18.30. We are also open every 3rd Saturday and some late evenings until 20.00.
Main responsibilities include:
Greeting and directing all patients.

Making appointments and assisting patients on the telephone.

Accepting and handing out prescriptions, letters, completed forms, specimen bottles, etc.
Dealing with requests for information, resolving problems and complaints effectively.
Answer the telephone promptly in a kind and polite manner.

The role includes significant amounts of multi-tasking. You will need to be hard working, able to work accurately under pressure, be able to work in a team and comfortable working independently. This position is for 3 shifts per week, however applicants should have the ability to undertake additional shifts to cover colleagues annual / sick leave.

What we need from you:
You will have excellent communication skills with a clear and polite telephone manner.
You will work in a polite, confidential and discreet manner, respecting patients at all times.
You will have experience of working with the general public, being sensitive and empathic in distressing situations. You will be calm at all times.
You will be confident to work as part of a team and be able to think on your feet independently.

Strong IT and administration skills.

**Job Types**: Part-time, Contract, Permanent

**Salary**: £11.05 per hour

Expected hours: 16 per week

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 25/03/2024


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