![Helen Rollason Cancer Charity](https://media.trabajo.org/img/noimg.jpg)
Receptionist/administrator Mid Essex Centre
2 months ago
**JOB DESCRIPTION**
**Title**: Helen Rollason Cancer Support Centre Receptionist/Administrator
(**Please note this role is part of a job-share and requires you to work 7 hours on a Monday only.)**
**Purpose of role**:To support the smooth running of our Cancer Support Centre; to provide a welcoming and supportive environment and ensure we are delivering our services for all HRCC clients.
**Key responsibilities**:
**Systems and procedures**
- To ensure that the Centre is run in accordance with the Helen Rollason Cancer Support Centres Policy & Procedures Manual.
- To work closely with the other administrator - creating clear communication practices for handover notes.
- Confident in using IT (appointment system, MS package).
**Administration**
- Making and rearranging client appointments.
- Maintaining an efficient and organised filing system.
- Reporting any requirements of centre supplies and maintaining sufficient levels of stock, to Centres Co-ordinator.
- Overseeing the laundry and cleaning of the centre as required.
**Clients**
- Meeting and greeting clients to the Centre.
- Completing initial client assessments - including contacting new clients and agreeing appropriate services for their needs.
- To ensure any complaints are reported to the Centres Co-ordinator.
**Staff & Volunteers**
- Delegate duties to Centre volunteers.
- To ensure therapists are aware of appointments and any cancellations.
**Networking/fundraising**
**Technical skills**
- Excellent verbal and written communication.
- Good IT skills, including Outlook, Word, Excel and internet. Experience of a bespoke booking system/CRM would be advantageous.
**Personal skills**
- Demonstrate an ability to engender a warm and welcoming atmosphere in the Centre at all times.
- Positive and enthusiastic approach to teamwork.
- Good listener and sensitive to the individual needs of clients.
**Experience/Qualifications**
- Educated to GCSE/O Level standard or equivalent.
**Job Types**: Part-time, Permanent
Part-time hours: 7 per week
**Salary**: £12.00 per hour
**Benefits**:
- On-site parking
Schedule:
- Day shift
**Experience**:
- Office: 1 year (preferred)
Work Location: In person
Application deadline: 14/04/2023
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