Receptionist / Care Navigator

2 weeks ago


Chelmsford, United Kingdom Primary Care Careers Full time

**About the Role**:

- The main responsibilities of the role will include:
- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
- excellent communication skills, with a clear and polite telephone manner,
- ability to work in a polite, confidential and discreet manner, respecting patients at all times,
- experience of working with the general public, being sensitive and empathic in distressing situations,
- confidence to work as part of a team and ability to "think on your feet";
- strong IT and administration skills,
- previous medical or healthcare receptionist experience is desirable.

In addition to the above, the post-holder will need to:

- demonstrate the ability to respond to the needs of a diverse population,
- demonstrate the ability to work in pressured situations,
- demonstrate initiative, enthusiasm, and empathy with patients,
- have excellent communication skills,
- be confident to manage a variety of tasks efficiently,
- have a good knowledge of general practice,
- have a working knowledge of SystmOne - this would be advantageous, but is not essential.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
Our team consists of 2 GP partners supported by a salaried GP. We have 1 x paramedic, 2 x practice nurses and 1 x HCA. We also have a variety of support staff from our PCN consisting of social prescribers and pharmacists and we are soon to be joined by a physician associate and a health and wellbeing coach.

The clinical staff are supported by our reception team/secretary/administration clerk and practice manager. We are a SystmOne practice and hold regular clinical meetings, staff meetings and MDT meetings involving our community services.

Our benefits include NHS Pension, MDU paid and 6 weeks annual leave pro rata.

**Disclosure and Barring Service Check



  • Chelmsford, United Kingdom Primary Care Careers Full time

    Job summary Chelmer Village Surgery is expanding our reception/administrative team and we are looking to recruit an experienced part-time receptionist to join us, to provide a high standard of patient service and support our clinical team. The role is offered on a part-time, temporary basis, initially, with the potential for the position to become...


  • Chelmsford, United Kingdom Chelmer PCN Full time

    About the Role Chelmer Village Surgery is expanding our reception/administrative team and we are looking to recruit an experienced part-time receptionist to join us, to provide a high standard of patient service and support our clinical team. The role is offered on a part-time, temporary basis, initially, with the potential for the position to become...

  • Receptionist

    4 days ago


    Chelmsford, United Kingdom Primary Care Careers Full time

    **About the Role**: North Chelmsford Healthcare Centre has a fantastic opportunity for a receptionist to join our team on a** **part-time basis, for 18 hours per week,** **to assist in navigating patients to the most appropriate appointment with the most suitable clinician. The shifts are as follows: - Monday 14.00-20.00 - Thursday 08.00-14.00 - Friday...

  • Receptionist

    4 days ago


    Chelmsford, United Kingdom Principle Care Homes Full time

    Job Introduction As a Receptionist at Broomfield Village Care Home, you will be the welcoming face of our care home, providing a warm and professional greeting to residents, families, visitors, and our team. Your role is crucial in creating a positive first impression and supporting the administration within the home. With your excellent communication and...

  • Receptionist

    1 week ago


    Chelmsford, United Kingdom Care UK Residential Care Services Full time

    **Receptionist **position at our wonderful care home **'Manor Lodge'** **_Hourly pay £10.46, plus excellent benefits!_** 16 hour contract - Tuesday to Friday 4pm - 8pm. You ***Your role**: As a Receptionist/Administrator at Care UK, you can look forward to: - Competitive pay - we pay more than the average - Fast-track career options, e.g. into...

  • Receptionist

    5 days ago


    Chelmsford, United Kingdom Care UK Residential Care Services Full time

    Weekend Receptionist position at our wonderful care home 'Manor Lodge' Hourly pay £10.46, plus excellent benefits! You ***Your role**: As a Receptionist/Administrator at Care UK, you can look forward to: - Competitive pay - we pay more than the average - Fast-track career options, e.g. into management roles - Quality training to develop your skills -...

  • Receptionist

    4 days ago


    Chelmsford, United Kingdom Care UK Residential Care Services Full time

    Weekend Receptionist position at our wonderful care home 'Manor Lodge' Hourly pay £10.46, plus excellent benefits! 20 hours per week Monday to Friday evenings - 4pm - 8pm You ***Your role**: As a Receptionist/Administrator at Care UK, you can look forward to: - Competitive pay - we pay more than the average - Fast-track career options, e.g. into...

  • Medical Receptionist

    1 month ago


    Chelmsford, United Kingdom Primary Care Careers Full time

    **About the Role**: An opportunity has arisen with Chelmer Medical Partnership for a part time Medical Receptionist. In this essential front-line position, the role is responsible for ensuring that appointment bookings are well-managed, a safe high-quality service is delivered to our patients and patient queries are answered. The successful applicant will...

  • Care Coordinator

    3 weeks ago


    Chelmsford, United Kingdom Primary Care Careers Full time

    Job summary Little Waltham and Great Notley Surgeryhas an opportunity for a practice-based care coordinator to join our team on afull-time basis. As a patient care coordinator you will be required to deal with patients and their carers, working closely alongside our multidisciplinary team. Main duties of the job Being practice-based, the...

  • Receptionist

    6 days ago


    Chelmsford, United Kingdom Optical Express Full time

    **Job Title - Receptionist** **Location - Chelmsford** **Hours - 40 hours per week** **Competitive salary, bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 30 years, millions of patients have...


  • Chelmsford, United Kingdom Primary Care Careers Full time

    **About the Role**: North Chelmsford Healthcare Centre is looking for 2 confident people to navigate patients to the most appropriate appointment with the most suitable clinician. The hours for the 2 roles are detailed below: **Role 1** Monday 14:00-20:00 Tuesday 08:00-14:00 Wednesday 08:00-14:00 **Role 2** Monday 14:00-20:00 Wednesday am...

  • Receptionist

    4 days ago


    Chelmsford, United Kingdom Optical Express Group Full time

    **Location - Chelmsford** **Hours - 40 hours per week** **Competitive salary, bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33 years, millions of patients have trusted Optical Express with...


  • Chelmsford, United Kingdom Primary Care Careers Full time

    North Chelmsford Healthcare Centre is looking for a confident person to navigate patients to the most appropriate appointment with the most suitable clinician.

  • Bank Receptionist

    4 days ago


    Chelmsford, United Kingdom Ramsay Health Care Full time

    Description Bank Receptionist and Administrator – Springfield Hospital – Bank Hours The role   In this role, you will be an integral part of a team who are committed to delivering the highest quality outcomes in a supported environment, where you will be valued for your skills and expertise. You will be expected to deliver a first-class...

  • Senior Receptionist

    1 week ago


    Chelmsford, United Kingdom Primary Care Careers Full time

    Job summary North Chelmsford NHS Healthcare Centre has an opportunity for a Senior Receptionist to join our team on a part-time basis for at least 30 hours per week including covering one in four weekends on a rota basis. Main duties of the job Staff rotas Ensuring cover is in place for all shifts Creating new and updating existing...

  • Receptionist

    1 month ago


    Chelmsford, United Kingdom Priory Healthcare Full time

    Situated within three acres of landscaped grounds, Priory Hospital Chelmsford is an independent hospital that specialises in the treatment and management of adults and adolescents with a range of mental health problems. There is a highly experienced team of mental health professionals and support staff, which include consultant psychiatrists, psychologists,...

  • Receptionist

    1 month ago


    Chelmsford, United Kingdom Priory Healthcare Full time

    Situated within three acres of landscaped grounds, Priory Hospital Chelmsford is an independent hospital that specialises in the treatment and management of adults and adolescents with a range of mental health problems. There is a highly experienced team of mental health professionals and support staff, which include consultant psychiatrists, psychologists,...

  • Receptionist

    1 week ago


    Chelmsford, United Kingdom Marlborough Highways Full time

    DescriptionHere at Marlborough Highways we are looking for a friendly and professional Receptionist to join our front of house team. Our Receptionist are the ambassadors for our company, providing excellent customer service to both internal colleagues and external customers. They are our first point of contact for all queries and questions from the public...


  • Chelmsford, United Kingdom RedCat Pubs Full time

    Receptionist - The Lion Inn - ChelmsfordHospitality is our Personality and we are RedCat! Company OverviewRedCat are acquiring multiple pubs and inns in sort after locations across the UK. Our calling is to revive and re-generate potentially amazing spaces, by investing heavily in the buildings, and design, their branding, and most of all the people. By...

  • Receptionist

    1 week ago


    Chelmsford, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    Are you looking for a stimulating, varied and challenging new role? The Occupational Health & Wellbeing Department is an in-house service providing Occupational Health Services to its host Trust as well as a number of external organisations. We are a dynamic, proactive multi-disciplinary team, always striving to provide the best service and we are looking...