Housing Advisor

1 week ago

Ballymena, United Kingdom Kennedy Recruitment Full time

Are you dedicated to providing S-Class customer service? Would you be interested in moving to a role that makes a real difference in people's lives? If so, "Apply" now, as we may have the perfect role for you.

**Your Duties**:

- Assess a customer’s circumstances by conducting interviews in a manner suitable for each customer, undertaking visits to customers in their homes/temporary accommodation, conducting enquiries and collecting information to understand customer’s needs.
- Undertake comprehensive investigations and make robust legal decisions and fulfil duties under the Housing Order (NI) 1988 (as amended).
- Arrange emergency accommodation, ensuring that any temporary accommodation that may be required under a full homelessness duty is provided.
- Take a case management approach to customer’s need, keeping and maintaining detailed and accurate records of action taken in each case.
- Actively seek alternative accommodation in both private and public sectors as appropriate based on an understanding of the housing and support needs of the customer. This will include the day to day management, co-ordination and matching of applicants in housing need to suitable accommodation options ensuring that clients are kept appraised of the progress of their case.
- Provide comprehensive housing assistance on matters such as eligibility, homelessness, security of tenure, public and private sector tenancies, housing and welfare benefits, income maximisation, arrears, harassment, unlawful eviction, home ownership, housing support, and other necessary areas of advice with the aim of preventing homelessness and sustaining tenancies.
- When applicable, carry out a housing assessment under the Housing Selection Scheme.
- Effectively manage a caseload ensuring that cases are prioritised to reduce the necessity for temporary accommodation admissions and limit the time customers spend in temporary accommodation.
- Follow safeguarding procedures and policies to ensure vulnerable children and adults with housing difficulties receive the right services at the right time including attendance at case conferences when required.
- Drafting responses to letters and complaints on behalf of the Business Area Manager pertaining to their caseload.

**Additional Information**:

- Possess a Full and Current UK Driving Licence.
- Previous experience in a Housing role is desirable.
- A Basic Access NI Check is Required at a cost of £18.
- If this role isn’t for you, Kennedy Recruitment source a broad range of career opportunities to choose from. Get in touch to find out more._

**Job Types**: Full-time, Temporary contract
Contract length: 13 weeks

**Salary**: £13.91 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ballymena: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: 3285

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