Csu Advisor

3 weeks ago

Ballymena, United Kingdom Kennedy Recruitment Full time

Are you an adept Customer Service professional? Do you wow your colleagues with your superior telephony skills? If so, "Apply" now, as we may have your next career move.

**Your Duties**:

- Responding in a timely and professional manner to customer contact using a range of communication methods.
- Recording repairs for customers from various means of contact e.g. phone, counter and web reporting.
- Liaising with a wide range of internal and external stakeholders (contractors, maintenance departments, housing, grounds maintenance, tenants).
- Using a wide range of computer packages to record, manage and retrieve information for example IT systems to accurately record repairs.
- Implementing/advising on policies and procedures including response maintenance and other business areas where required.
- Recording Grounds Maintenance repairs & booking appointments for Grounds Maintenance inspections.
- Monitoring and escalating maintenance performance issues to CSU supervisor and CSU manager where appropriate.
- To represent the CSU Team as required and provide support and cover for the other team members as and when required.
- To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post.
- To analyse and solve technical problems by investigating potential solutions working both individually and as part of a team.

**Your Profile**:

- Experience of direct delivery of relevant customer service to the public via telephone or face to face.
- Experience in dealing appropriately with customers in a challenging environment.
- Experience in using a range of computer packages including Word, Excel, and Outlook etc.

**Applicants must demonstrate (to be assessed at interview)**:

- Ability to actively listening.
- Attention to detail and organisational skills.
- Knowledge of a service or product.
- Ability to work as part of a team Customer focus and empathy.
- Conflict resolution skills.

**Additional Information**:

- 37 hours per week, Flexible Working Pattern, Monday-Sunday.
- A Basic Access NI Check is Required at a cost of £18.
- If this role isn’t for you, Kennedy Recruitment has a broad range of career opportunities to choose from. Get in touch to find out more._

**Job Types**: Full-time, Temporary contract
Contract length: 13 weeks

**Salary**: £10.98 per hour

**Benefits**:

- Company pension

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer support: 1 year (required)

Work Location: In person

Reference ID: 3455

  • CSU Advisor

    2 days ago

    Ballymena, United Kingdom Brook Street UK Full time

    Brook Street UK LTD are delighted to be recruiting a CSU Advisor for our client based in BallymenaThis role is temporary ongoing Monday - Sunday 8:00 - 17:00 within a flexible patternIn your new role you will be responsible for,-Support CSU Management to deliver excellent customer service via the telephone and/or at the public counter acting as a customer...

  • CSU Advisor

    1 day ago

    Ballymena, United Kingdom Brook Street UK Full time

    Brook Street UK LTD are delighted to be recruiting a CSU Advisor for our client based in BallymenaThis role is temporary ongoing Monday - Sunday 8:00 - 17:00 within a flexible patternIn your new role you will be responsible for,-Support CSU Management to deliver excellent customer service via the telephone and/or at the public counter acting as a customer...

  • CSU Advisor

    4 days ago

    Ballymena, United Kingdom Brook Street Full time

    Brook Street UK LTD are delighted to be recruiting a CSU Advisor for our client based in Ballymena This role is temporary ongoing Monday - Sunday 8:00 - 17:00 within a flexible pattern In your new role you will be responsible for, -Support CSU Management to deliver excellent customer service via the telephone and/or at the public counter acting as a...

  • CSU Advisor

    1 day ago

    Ballymena, Co. Antrim, United Kingdom Brook Street UK Full time

    Brook Street UK LTD are delighted to be recruiting a CSU Advisor for our client based in Ballymena This role is temporary ongoing Monday - Sunday 8:00 - 17:00 within a flexible pattern In your new role you will be responsible for, -Support CSU Management to deliver excellent customer service via the telephone and/or at the public counter acting as a...

  • CSU Advisor

    1 day ago

    Ballymena, Co. Antrim, United Kingdom Brook Street UK Full time

    Brook Street UK LTD are delighted to be recruiting a CSU Advisor for our client based in Ballymena This role is temporary ongoing Monday - Sunday 8:00 - 17:00 within a flexible pattern In your new role you will be responsible for, -Support CSU Management to deliver excellent customer service via the telephone and/or at the public counter acting as a...

  • Customer Services Unit

    2 weeks ago

    Ballymena, United Kingdom MPA Recruitment Full time

    **Job Role**: Customer Services Unit (CSU) Advisor The CSU Advisor will support the CSU Manager to deliver excellent customer service via the telephone and/or at the public counter acting as a customer advocate across a comprehensive range of housing services. The CSU Advisor will accurately diagnose and record repairs for Housing Executive tenants and...

  • Csu Advisor- Nihe

    2 weeks ago

    Ballymena, United Kingdom MPA Recruitment Full time

    Are you an Adept Customer Support Professional? Do you flourish in a role where showing empathy? **Key Responsibilities** - Support CSU Management to deliver excellent customer service via the telephone and/or at the public counteracting as a customer advocate across a comprehensive range of housing services. - Accurately diagnose and record repairs for the...

  • Csu Advisor

    2 months ago

    Ballymena, United Kingdom Kennedy Recruitment Full time

    Are you adept at customer service? Are you skilled at showing empathy and kindness over the phone? If so, read on, as we may have your next career move. **Your Duties**: - Responding in a timely and professional manner to customer contact using a range of communication methods. - Recording repairs for customers from various means of contact e.g. phone,...

  • Csu Advisor

    4 weeks ago

    Ballymena, United Kingdom Kennedy Recruitment Full time

    Are you adept at customer service? Are you skilled at showing empathy and kindness over the phone? If so, read on, as we may have your next career move. **Your Duties**: - Responding in a timely and professional manner to customer contact using a range of communication methods. - Recording repairs for customers from various means of contact e.g. phone,...

  • Csu Advisor

    4 weeks ago

    Ballymena, United Kingdom Kennedy Recruitment Full time

    Are you adept at customer service? Are you skilled at showing empathy and kindness over the phone? If so, read on, as we may have your next career move. **Your Duties**: - Responding in a timely and professional manner to customer contact using a range of communication methods. - Recording repairs for customers from various means of contact e.g. phone,...

  • Csu Advisor

    3 weeks ago

    Ballymena, United Kingdom Kennedy Recruitment Full time

    Are you adept at customer service? Are you skilled at showing empathy and kindness over the phone? If so, read on, as we may have your next career move. **Your Duties**: - Responding in a timely and professional manner to customer contact using a range of communication methods. - Recording repairs for customers from various means of contact e.g. phone,...

  • Csu Advisor

    2 weeks ago

    Ballymena, United Kingdom Kennedy Recruitment Full time

    Are you adept at customer service? Are you skilled at showing empathy and kindness over the phone? If so, read on, as we may have your next career move. **Your Duties**: - Responding in a timely and professional manner to customer contact using a range of communication methods. - Recording repairs for customers from various means of contact e.g. phone,...

  • Csu Advisor

    2 weeks ago

    Ballymena, United Kingdom Kennedy Recruitment Full time

    Are you adept at customer service? Are you skilled at showing empathy and kindness over the phone? If so, read on, as we may have your next career move.Your Duties: Responding in a timely and professional manner to customer contact using a range of communication methods. Recording repairs for customers from various means of contact e.g. phone, counter and...

  • CSU Advisor

    2 weeks ago

    Ballymena, Co. Antrim, United Kingdom Kennedy Recruitment Full time £12

    Are you a dedicated **Customer Support specialist**? Do you have the drive and determination to succeed in your **career**? If so, we might have just the role for you!Apply promptly - a high volume of applicants is expected for the role detailed below, so don't wait to send your CV.Your **Duties**:Responding in a **timely and professional manner** to...

  • CSU Advisor

    4 weeks ago

    Ballymena, Co. Antrim, United Kingdom Kennedy Recruitment Full time €12

    Are you a dedicated Customer Support specialist? Do you have the drive and determination to succeed in your career? If so, click "Apply" now, as we may have just the role for you. Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. Your Duties:*Responding in a timely and professional manner...

  • CSU Advisor

    4 weeks ago

    Ballymena, Co. Antrim, United Kingdom Kennedy Recruitment Full time €12

    Are you a dedicated Customer Support specialist? Do you have the drive and determination to succeed in your career? If so, click "Apply" now, as we may have just the role for you. Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. Your Duties:*Responding in a timely and professional manner...

  • CSU Advisor

    2 weeks ago

    Ballymena, United Kingdom Brook Street UK Full time

    Brook Street UK LTD are recruiting for an Inbound Customer Advisor for our Housing client based in Ballymena The hours of work are from 0800-1700 hours and the work days are from Monday to Sunday (37) hour week In your new role as a customer Advisor you will be responsible for dealing with telephone enquiries from customers regarding Housing enquiries ...

  • CSU Advisor

    2 weeks ago

    Ballymena, United Kingdom Brook Street UK Full time

    Brook Street UK LTD are recruiting for an Inbound Customer Advisor for our Housing client based in BallymenaThe hours of work are from 0800-1700 hours and the work days are from Monday to Sunday (37) hour weekIn your new role as a customer Advisor you will be responsible for dealing with telephone enquiries from customers regarding Housing enquiriesYou are a...

  • CSU Advisor

    1 day ago

    Ballymena, United Kingdom Brook Street UK Full time

    Brook Street UK LTD are recruiting for an Inbound Customer Advisor for our Housing client based in BallymenaThe hours of work are from 0800-1700 hours and the work days are from Monday to Sunday (37) hour weekIn your new role as a customer Advisor you will be responsible for dealing with telephone enquiries from customers regarding Housing enquiriesYou are a...

  • CSU Advisor

    3 weeks ago

    Ballymena, United Kingdom Brook Street Full time

    Brook Street UK LTD are recruiting for an Inbound Customer Advisor for our Housing client based in BallymenaThe hours of work are from (Apply online only) hours and the work days are from Monday to Sunday (37) hour weekIn your new role as a customer Advisor you will be responsible for dealing with telephone enquiries from customers regarding Housing...