Csu Advisor

Are you adept at customer service? Are you skilled at showing empathy and kindness over the phone? If so, read on, as we may have your next career move.

**Your Duties**:

- Responding in a timely and professional manner to customer contact using a range of communication methods.
- Recording repairs for customers from various means of contact e.g. phone, counter and web reporting.
- Liaising with a wide range of internal and external stakeholders (contractors, maintenance departments, housing, grounds maintenance, tenants).
- Using a wide range of computer packages to record, manage and retrieve information for example IT systems to accurately record repairs.
- Implementing/advising on policies and procedures including response maintenance and other business areas where required.
- Recording Grounds Maintenance repairs & booking appointments for Grounds Maintenance inspections.
- Monitoring and escalating maintenance performance issues to CSU supervisor and CSU manager where appropriate.
- To represent the CSU Team as required and provide support and cover for the other team members as and when required.
- To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post.
- To analyse and solve technical problems by investigating potential solutions working both individually and as part of a team.

**Your Profile**:

- Experience of direct delivery of relevant customer service to the public via telephone or face to face.
- Experience in dealing appropriately with customers in a challenging environment.
- Experience in using a range of computer packages including Word, Excel, and Outlook etc.

**Applicants must demonstrate (to be assessed at interview)**:

- Ability to actively listening.
- Attention to detail and organisational skills.
- Knowledge of a service or product.
- Ability to work as part of a team Customer focus and empathy.
- Conflict resolution skills.

**Additional Information**:

- 37 hours per week, Flexible Working Pattern, Monday-Sunday.
- A Basic Access NI Check is Required at a cost of £18.
- If this role isn’t for you, Kennedy Recruitment has a broad range of career opportunities to choose from. Get in touch to find out more._

**Job Types**: Temporary contract, Full-time
Contract length: 13 weeks

**Salary**: £10.98 per hour

Ability to commute/relocate:

- Ballymena: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer support: 1 year (required)

Work Location: In person

Reference ID: 3251