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CSU Advisor

3 months ago

Ballymena Co Antrim, United Kingdom Kennedy Recruitment Full time £12

Are you a dedicated **Customer Support specialist**? Do you have the drive and determination to succeed in your **career**? If so, we might have just the role for you

Apply promptly - a high volume of applicants is expected for the role detailed below, so don't wait to send your CV.

  • Your **Duties**:
  • Responding in a **timely and professional manner** to customer contact using a range of **communication methods**.
  • Recording repairs for customers from various means of contact e.g. phone, counter and web reporting.
  • Communicating with customers to understand their query and accurately recording the priority of a wide range of maintenance and heating repairs.
  • Liaising with a wide range of internal and external stakeholders (contractors, maintenance departments, housing, grounds maintenance, Housing Executive tenants).
  • Using a wide range of computer packages to record, manage, and retrieve information, for example, IT systems to accurately record repairs.
  • Implementing/advising on policies and procedures including response maintenance and other business areas where required.
  • Take an active and positive role within the team, working together to meet business objectives.
  • Monitoring and escalating maintenance performance issues to CSU supervisor and CSU manager where appropriate.
  • Recording Grounds Maintenance repairs & booking appointments for Grounds Maintenance inspections.
  • Arranging Gas and other required Health and Safety checks by appointment.
  • Carrying out customer surveys when requested.
  • Your **Profile**:
  • **Essential**:
  • Hold a BTEC National Certificate or equivalent Professional or Technical qualification plus at least one year of relevant customer service or general administrative experience.
  • OR
  • Have five GCSEs, or an equivalent qualification, plus at least two years of relevant customer service or general administrative experience.
  • OR
  • Can demonstrate three years of experience in a customer advisor role and ongoing learning through completion of relevant courses and/or through relevant supported workplace or on-the-job training.
  • Candidates must demonstrate the relevant number of years of experience in each of the following:
  • Experience of direct delivery of relevant customer service to the public via telephone or face to face.
  • Experience in dealing appropriately with customers in a challenging environment.
  • Experience in using a range of computer packages including Word, Excel, and Outlook etc.
  • Applicants must demonstrate:
  • Ability to actively listen.
  • Attention to detail and organizational skills.
  • Knowledge of a service or product.
  • Ability to work as part of a team, Customer focus, and empathy.
  • Conflict resolution skills.
  • Additional **Information**:
  • Full-time, Temporary, 13 weeks initially.
  • 08:00-17:00. Variable Shift Pattern, Monday-Friday.
  • **Job Types**: Full-time, Temporary contract
  • **Contract length**: 13 weeks

  • **Pay**: £11.98 per hour
  • **Expected hours**: 37 per week
  • Schedule:
    * Monday to Friday
  • Education:
    * GCSE or equivalent (preferred)
  • Experience:
    * Customer Service: 1 year (required)
  • **Work Location**: In person
  • **Reference ID**: 3602