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Regional Recoveries Officer

7 months ago

Brighton, United Kingdom Aimée Willow Connex Full time

Regional Recoveries Officer Support

Brighton - South East

The role

Delivery of a strong, consistent and disciplined approached to the business recoveries in order to preserve and maximise value of outstanding debts and other asset classes. Work closely with client services teams, credit and risk, and external stakeholders including insolvency

practitioners and legal advisors. Provide overflow executive support as required.

**Responsibilities**:

- Early engagement on credit risk matters with a focus on debtor verifications and collateral assessments.
- Attend customer premises when required to support with credit and risk strategy.
- Responsible for undertaking collections activity for failed customers, and/or liaising with external collection agents if any element is outsourced.
- Support with strong credit, risk and governance procedures.
- Responsible for timely and accurate system closures, to include completion and circulation of Termination reports.
- Identify developing risks working closely with PRM and client services teams.
- Timely and accurate completion of Annual Security reviews.
- Manage and maintain the southern collect out report. Ensuring concise and accurate reporting on all live collect outs.
- Responsibility for pursuing overdue debts, where necessary, liaising with solicitors to commence legal proceedings while managing external recovery costs to ensure they are only incurred when absolute necessary.
- To ensure that recommendations for any bad debt provision are fully documented in a timely fashion to include a clear rationale and on-going strategy, where appropriate. To try and ensure also that the bad debt ratio does not exceed budgeted figure, whilst identifying any opportunity to maximise any additional service fees.
- Ensure that customers are put at the heart of what we do as a business and that when delivering our products and services the customers needs are met as far as possible.
- Ensure that our products and services are clearly, fairly and accurately described in marketing and other client documentation.
- Ensure that customers are treated fairly throughout the transaction lifecycle.
- Taking ownership of all inbound enquiries, effectively liaising with all areas of the business and meeting committed turnaround times.
- Consistent approach/ best practise and financial accuracy Risk & Compliance
- Ensure understanding, identification, management and monitoring of risk in accordance with agreed policies.
- Ensure the business operates within its agreed risk appetite.
- Ensure emerging risks are identified and appropriately escalated.
- Work effectively with the advisory and control functions such as Legal, Risk and Compliance.

Relevant Experience
- Strong written and verbal communication, including active listening, able to build relationships across the business as well as with clients and debtors.
- Strong numeric, organisational and credit analysis skills.
- Negotiation skills for convincing clients/debtors to meet their financial commitments.
- Persistence and determination
- Customer facing experience
- Understanding of financial and legal terms and debt recovery procedures