Debt Recovery Agent

6 months ago


Brighton, United Kingdom The Pensions Regulator Full time

Job ref: 176640

TPR grade: 11 - Officer

**About us**:
More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you’ll be joining an organisation that will impact on millions of lives for decades to come.

Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe. We’re committed to bringing people into TPR who are ready to make a difference and put UK savers at the heart of what we do.

It is important to us that TPR remains a great place to work. We do all we can to help our people reach their full potential with learning, secondment, and development opportunities. We put our 900+ employees first, supporting flexible working and offer a diverse, lively, and inclusive environment. This includes our Disability Network, Family Network, LGBT+ Network (Proud), Minority Ethnic (ME) Network and Women’s Network, which offer spaces to connect.

Our new corporate strategy outlines a bold and challenging vision of how pensions regulation should evolve to keep pace with a change in the scale and nature of the industry. We are at the start of that journey. Join us to find out what part you can play.

**Role**:
We are looking for seven Debt Recovery Agents to deal with the outstanding debt and action the debt recovery processes.

**Responsibilities**:
You will be responsible for a subset of:

- collection of unpaid levies or fines outstanding in line the Debt Recovery processes including inbound and outbound calling
- assessing and processing cases for court recovery through the required channels
- resolution of debtor queries received through various channels within SLA (Service Level Agreement)
- hardship requests and payment plans
- reviews of cases and any associated write offs
- payments, reconciliations, and banking processes

**Essential and desirable criteria**:
**Essential**:

- Knowledge and experience of Debt Recovery.
- Experience of dealing with inbound and outbound calls in a Debt Recovery function.
- Excel experience to an advanced level.

**Desirable**:

- Experience of processing claims through the courts in UK.

**Person specification**:

- Positive and personable approach.
- Communication skills at all levels.
- Attention to detail and accuracy.
- Personable and a team player.
- Excellent customer service.

**Salary and benefits**:
As well as a starting salary of £28,233, we offer:

- Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
- discretionary bonus arrangements
- access to performance related pay progression
- 25 days annual leave provision
- flexible working arrangements
- development opportunities
- enhanced parental leave arrangements
- a free employee assistance programme
- an excellent office location in Brighton

**How to apply**:

- a covering letter with details of how your skills and experience meet the role requirements
- a copy of your CV
- details of your notice period

The Pensions Regulator is an arm’s length government body and part of the public service.


  • Debt Recovery Agent

    7 months ago


    Brighton, United Kingdom The Pensions Regulator Full time

    Job ref: 189728 TPR grade: 11 - Officer **About us**: More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you’ll be joining an organisation that will impact on millions of lives for decades to come. Everyone at TPR plays an important role in helping to keep more than...

  • Debt Recovery Agent

    6 months ago


    Brighton, United Kingdom Pensions Regulator Full time

    **Details**: **Reference number**: - 340580**Salary**: - £28,233- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other**Contract type**: - Permanent**Business area**: - Operations**Type of role**: - Other**Working pattern**: - Flexible working, Full-time**Number of jobs available**: - 1Contents Location About...


  • Brighton, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Certified Debt Recovery SpecialistLocation: Brighton, UKEstimated Salary: £28,500 - £100,000+About the RoleWe are seeking a highly skilled Certified Debt Recovery Specialist to join our team in Brighton. As a key member of our enforcement team, you will be responsible for travelling to various addresses within your local area to execute Court...


  • Brighton, Brighton and Hove, United Kingdom Novax Recruitment Ltd Full time

    Role Summary:The Enforcement Agent - Court Order Executor is a critical role within our organization, requiring exceptional communication and interpersonal skills to execute Court orders and recover payments from debtors.Main Responsibilities:Execute Court orders to obtain payment in full (PIF) or agree an affordable repayment plan with debtors.Conduct...


  • Brighton, Brighton and Hove, United Kingdom Michael Page Full time

    Job Title: Debt Recovery Specialist\rAbout the Role:\rThis Debt Recovery Specialist position has arisen in a leading organisation based in Brighton, specialising in accounting and finance. The ideal candidate will have a strong background in collections and be able to develop relationships with clients.\rKey Responsibilities:\r\rCollections via email and...


  • Brighton, Brighton and Hove, United Kingdom Page Personnel Finance Full time

    About the RoleAs a skilled Debt Recovery Specialist, you will play a vital part in maintaining healthy relationships with clients by effectively communicating via email and telephone. You will utilize software to send statements, collaborate with colleagues to address queries, work out payment plans, resolve customer inquiries, and process card payments.Key...


  • Brighton, Brighton and Hove, United Kingdom Page Personnel Finance Full time

    At Page Personnel, we are seeking a highly skilled Debt Recovery Specialist to join our team in Brighton. As a key member of our finance department, you will play a vital role in ensuring the smooth operation of our credit control processes.Key Responsibilities:Calculate and monitor credit status to identify debtors and credit levels.Assist customers with...


  • Brighton, Brighton and Hove, United Kingdom Be-IT Ltd Full time

    Page Personnel, a well-established Brighton & Hove business, is seeking a permanent Debt Recovery Specialist to join their team.FTE £26-28,000 per annum.The ideal candidate will have a background in collections or customer services, with experience handling accounts queries and allocating collected cash. The role involves communicating effectively with...


  • Brighton, Brighton and Hove, United Kingdom Pro Talent Full time

    About Us:Our client is a well-established firm of Insolvency Practitioners based in Brighton. We offer a full range of business and personal insolvency services, including bankruptcy and debt recovery.Job Overview:We are seeking a skilled Bankruptcy and Debt Recovery Professional to join our team. The successful candidate will be responsible for managing a...

  • Debt Advisor

    4 days ago


    Brighton, United Kingdom Tate Full time

    Debt Advisor Officer required for UK regulator of Pensions, Brighton, East Sussex £ £27,410, full time, hybrid working (1 day a week in Office). As the Debt Advisor Officer, you will deal with the outstanding debt and action the debt recovery processes required. A "can do" approach and communication skills at all levels is advantageous with excellent...

  • Debt Recovery Expert

    14 hours ago


    Brighton, Brighton and Hove, United Kingdom Huntress Full time

    Key Responsibilities:This role involves working closely with the finance team to manage credit control and other financial aspects. Key responsibilities include:Managing debt recovery effortsProviding exceptional customer service to clientsIssuing and managing invoicesPreparing and sending statementsReconciling accounts and ensuring accuracyResolving credit...

  • Debt Advisor

    4 days ago


    Brighton, United Kingdom Page Personnel Full time

    Credit Control - Debt **About Our Client**: A Brighton employer of choice is looking to recruit a Debt Advisor on a fixed term contract basis. As Debt Advisor you will be responsible for: - Collection of unpaid levies or fines outstanding in line the Debt Recovery processes including inbound and outbound calling. - Resolution of debtor queries received...

  • Debt Advisor

    6 months ago


    Brighton, United Kingdom Tate Recruitment Limited Full time

    Debt Advisor/Collections, £28233, Brighton, hybrid working (6 days a month in the office minimum), for public sector organisation. Must have previous customer service/debt advisory/collections/credit control expertise and enjoy problem solving and offering solutions to clients. The Debt Advisor role is a permanent position, offering flexible working and an...

  • Field Agent

    6 days ago


    Brighton and Hove, United Kingdom Novax Recruitment Full time

    Field Agents required by the UK’s leading debt recovery agency, excellent opportunity for excellent financial reward. Field Agents required by the UK’s leading debt recovery agency. The Role The Company They are the best performing debt recovery agency in the UK, so you will be joining an Industry leader, who can offer long term job security, an...

  • Debt Collector

    7 months ago


    Brighton, United Kingdom Multi Trades Recruitment Limited Full time

    Multi-Trades Recruitment is looking for Debt Collections Officer for a well-established company covering Brighton / Tunbridge Wells This is a full-time, permanent position with no agency probation period! **About you**: - Be reliable and organized. - Looking for a new challenge. - Happy to work outdoors and travel around the area. - Have a professional...


  • Brighton, United Kingdom Trade Team Recruitment Full time

    Multi-Trades Recruitment is looking for Debt Collections Officer for a well-established company covering Brighton/ Tunbridge wells This is a full-time, permanent position with no agency probation period! **About you**: - Be reliable and organized. - Looking for a new challenge. - Happy to work outdoors and travel around the area. - Have a professional...

  • Field Agent

    7 months ago


    Brighton, United Kingdom Ascent Performance Group Ltd Full time

    **We are looking for self-employed field agents in the Brighton area on a part-time/full - time basis, that are keen to play a huge part in the ongoing success of Ascent.** **A bit about Ascent** At Ascent we place the customer at the heart of our operations, ensuring that within our customers most vulnerable times, we offer the support they deserve. You...


  • Brighton, United Kingdom E.ON Full time

    We are looking for a Field Debt Solutions Dual Fuel Agent to join our Field Operations team based in Portsmouth **Here's what you'll be doing** **Field Debt Solutions Dual Fuel Agent - Portsmouth (FT,PT,Jobshare)** **Salary - £33,610 We have a market leading benefits package - it includes a, 26 days’ holiday plus 8 bank holidays, a generous pension...


  • Brighton, Brighton and Hove, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Personnel Sales is a leading recruitment agency based in Brighton, seeking an experienced Credit Controller to join their finance team on a full-time permanent basis.We are looking for someone who can assist our clients in setting up and maintaining effective credit control systems, allowing them to manage their debt levels efficiently....

  • Enforcement Agent

    4 weeks ago


    Brighton, Brighton and Hove, United Kingdom Novax Recruitment Ltd Full time

    Job Overview:The Enforcement Agent - Court Order Executor plays a critical role in our company's operations, executing Court orders to obtain payments from debtors. This position requires strong organizational and communication skills, with the ability to travel to various locations within the local area.Key Responsibilities:Execute Court orders by...