Bank Bookings Officer

5 months ago


Norwich, United Kingdom Spire Healthcare Full time

**Bank Bookings Officer | Administration, Customer Service, Call Handling | Bank - 0 Hour Contract, Flexible Working | Norwich | Free Parking | Weekly Pay, £11.45 p.hour | Excellent Benefits**

Spire Norwich Hospital are looking to bring on a Bookings Officer to arrange admission of surgical and non-surgical patients, making Pre-op appointments, sending admission paperwork on a Bank contract. A bank role is a 0-hour contract position where you take on shifts as/when you can to cover sickness, annual leave or should the hospital require additional staff. The Hiring Manager would send you the available shifts and you have the flexibility of saying what you can/cannot do. It’s great to do alongside a role or if you are looking for that extra bit of income on a flexible working basis.

**Duties & Responsibilities**:

- To receive all inpatient bookings from Consultants and secretaries.
- To register patients onto SAP if required.
- To accurately enter and process bookings into SAP & Outlook calendar.
- Confirm admission details and post admission letters to patients.
- Liaise with Insurance Companies for pre-authorisation and pre-verify.
- Arrange anaesthetic cover for General anaesthetic surgeries.
- Liaise with other departments within the hospital regarding admissions.
- To follow Spire policy for point of service billing by carrying over credit card details where appropriate from Outpatient visit.
- To review Outpatient clinics on a daily basis checking for DNA patients and rebooking where appropriate.
- Liaise with Theatre team on a daily basis.
- To adhere to the Hospital Health & Safety policy and any other relevant policies
- To carry out any other duties that may reasonably fall within the general nature and level of responsibility.

**What we are looking for**:

- Administration experience including working to deadlines
- Must be IT literate with Excel skills.
- Numeracy skills.
- Awareness and experience of working with and respecting confidential material
- Flexible work processes
- Passion for Customers
- Planning and Organisation
- Problem Solving and Continuous Improvement
- Communication and Influencing
- Working Collaboratively
- Concern for Standards
- Business Focus

**Benefits**:

- Bank colleagues are paid weekly
- We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
- Access to our Spire Healthcare pension
- Access to Blue Light Card discounts
- Smartspending discounts, Gym Discounts, Wellbeing Centre access via ‘Spire for You'
- Free uniform and DBS
- Full induction, including mandatory training updates
- Opportunities for further training and progression into permanent posts
- Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team

About Us: At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to _'make a positive difference to people's lives through outstanding personalised care' _. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.

About the Team: Spire Norwich Hospital is part of the UK’s most respected private hospital groups who strive to make a positive difference to patients’ lives through outstanding personalised care. We provide a full range of treatments and offer fast access to expert healthcare, from consultations, diagnosis, procedures, treatments and aftercare.



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