Central Booking Administrator

7 months ago


Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

This job role is to provide comprehensive and pro-active administrative support; ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of Central Booking.

This role will involve being multiskilled across the services that are supported by Central Booking, ensuring that all services are supported during the operating times of 07:30 to 17:00, Monday to Friday. The scheduled day will be Wednesday.

This role offers you the opportunity to make a difference to the patient's journey, within the many services that this team support.
- Answer inbound calls from patients and clinical members of staff
- Add patient referrals onto SystmOne
- Call patients to book appointments into various clinics
- Offer admin support to various services
- Waiting list management
- Creating and posting letters to those involved in patient care
- Offering a high standard of support to all patients

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
- Good benefits package including a minimum 27 days annual leave, plus Bank Holidays which increases after 5 years and 10 years to a maximum of 33.
- Opportunity to join the NHS pension scheme.
- Wellbeing support (gyms, free eyesight test, cycle to work scheme, staff physio service and wellbeing resources).
- Supportive, positive culture that is well led, with regular supervision.
- Comprehensive in house and external training programmes available.
- Gain experience and learning whilst making a difference and working for one of the world’s biggest brands - the NHS.
- Agile working policy

Main Duties & Responsibilities

To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties (prioritising and generate own workload), which will include:

- Using a range of software programmes including SystmOne and STORM to produce, maintain and distribute documents including reports, spreadsheets, action logs, databases and presentations, which may include regularly dealing with matters of a complex and/or distressing nature.
- Setting up and maintaining comprehensive, confidential records and filing systems, ensuring that all records are kept up-to-date and filing is carried out in a timely manner
- Opening, date-stamping, sorting and distributing incoming mail, relating it to previous correspondence as appropriate and ensuring that outgoing post is sent in a timely manner.
- Researching appropriate websites, downloading and circulating documents, as requested.
- Identify and report areas within working processes and procedures that could improve service delivery.
- Being multiskilled across the services that are supported by Central Booking

1. To handle telephone calls into the service from members of the public and health professionals confidently and appropriately, regularly providing and receiving complex and sensitive information, taking accurate messages and ensuring these are passed on to the relevant person in a timely manner.
2. To communicate with patients and clients at an appropriate level providing clear information and guidance and dealing with patient’s fears and lack of understanding, exercising tact and judgement in dealing with and resolving routine enquiries.
3. To receive and process referrals into the service, which may be urgent. To liaise with health professionals to triage, correctly process referrals and to employ effective waiting list management and appointment booking.
4. To maintain schedules and diaries, organise and service meetings and clinics, which may involve travel to and from other venues. This will include resolving appointment conflicts, ensuring notes are ready for clinics, issuing meeting invitations, formulating agendas, distributing papers, making room bookings, arranging meeting room layout, equipment, hospitality, greeting visitors and taking formal minutes or notes of meetings.
5. To be responsible for the efficient use of office equipment and supplies, monitoring and maintaining stock levels, requisitioning/authorising and receipting goods and services on the NHS procurement system, PowerGate and carrying out research into goods and services as directed.
6. Inputting onto various databases and systems, e.g. SystmOne, STORM and designated spreadsheets, within the required timescales and deadlines.
7. To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site manager



  • Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    This job role is to provide comprehensive and pro-active administrative support; ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of Central Booking. This role will involve being multiskilled across the services that are supported by Central Booking,...


  • Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    Full time and part time posts available, would consider no less than 22.5 hours per week. This job role is to provide comprehensive and pro-active administrative support; ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of Central Booking. This role will...


  • Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    Full time and part time posts available, would consider no less than 22.5 hours per week. This job role is to provide comprehensive and pro-active administrative support; ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of Central Booking. This role will...


  • Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    This job role is to provide comprehensive and pro-active administrative support; ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of Central Booking. This role will involve being multiskilled across the services that are supported by Central Booking,...


  • Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    Identify and report areas within working processes and procedures that could improve service delivery Being multiskilled across the services that are supported by Central Booking 2 To handle telephone calls into the service from members of the public and health professionals confidently and appropriately, regularly providing and receiving complex and...


  • Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    The postholder will be required to provide comprehensive and pro-active support to the Admin Team Lead ensuring the effective and efficient operation of the Central Booking Team. This includes leading on all aspects of administrative and clerical duties, allocation and reallocation of work to the team, and all aspects of day-to-day staff supervision,...


  • Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    The postholder will be required to provide comprehensive and pro-active support to the Admin Team Lead ensuring the effective and efficient operation of the Central Booking Team. This includes leading on all aspects of administrative and clerical duties, allocation and reallocation of work to the team, and all aspects of day-to-day staff supervision,...


  • Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    The postholder will be required to provide comprehensive and pro-active support to the Admin Team Lead ensuring the effective and efficient operation of the Central Booking Team. This includes leading on all aspects of administrative and clerical duties, allocation and reallocation of work to the team, and all aspects of day-to-day staff supervision,...


  • Norwich, United Kingdom Spire Healthcare Ltd Full time

    **Inpatient Bookings Administrator | Full Time | 37.5 hours per week between Monday and Friday | Competitive salary plus excellent benefits | Cambridge |** Spire Cambridge Lea Hospital are currently looking to recruit an Inpatient Bookings Administrator to join our team. To work in the Inpatient Bookings office of the hospital and carry out duties and tasks...


  • Norwich, United Kingdom rthirteen recruitment Full time

    R13 are representing an established and highly reputable business in their search for a **Bookings Coordinator** to join their centrally Norwich-based team. This role is set to be working within a very fast-paced environment, booking appointments for clients and a team of field-based staff who are based nationally. You will need tounderstand customer...


  • Norwich, Norfolk, United Kingdom Affinity Care Recruitment Full time

    Job Title: Central Norwich Administrative ProfessionalWe are seeking a highly motivated and versatile administrative professional to join our team in Central Norwich.About the Job:This is a fantastic opportunity for someone with experience of administrative work to progress within an established building and construction company.We require someone with an...


  • Norwich, United Kingdom Spire Healthcare Full time

    **Outpatient Bookings Administrator | Administration, Customer Service | Full Time, 37.5 hrs p/week | Permanent Contract | Norwich | Free Parking | Excellent Benefits |** **Duties & Responsibilities**: - Support and compliance of standardised department process and procedures. - Maintain and update patient records on the hospital computer system. - Face to...


  • Norwich, United Kingdom The UK Holiday Group Limited Full time

    **Reservations Sales Administrator** **Full Time (or Part Time job share considered)** **Permanent and Temporary contracts available** The UK Holiday Group is one of the country’s leading leisure and hospitality companies, with a number of successful tour operating brands and a portfolio of hotels. We currently have opportunities in our busy Customer...


  • Norwich, United Kingdom ACS Automotive Recruitment Consultancy Full time

    Our client, a car dealership in the Norwich area has an exciting opportunity for a Service Bookings Advisor to join and support their Aftersales Department. The primary role is to take incoming service booking telephone calls as well as making outbound calls to existing customers to get them booked in for their next service, and arranging for courtesy...


  • Norwich, United Kingdom ACS Automotive Recruitment Consultancy Full time

    Our client, a car dealership in the Norwich area has an exciting opportunity for a Service Bookings Advisor to join and support their Aftersales Department. The primary role is to take incoming service booking telephone calls as well as making outbound calls to existing customers to get them booked in for their next service, and arranging for courtesy...


  • Norwich, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    We are looking for a motivated and enthusiastic person to join the Support Services Business Unit at NNUH. The business unit comprises of Clinical Engineering, Health Records, Infection Prevention & Control, Medical Illustration, Outpatient Booking and Radiation Protection Services. The post holder will provide a high-quality reception and support service...

  • Administrator

    1 week ago


    Norwich, United Kingdom Newmedica Full time

    **Role - **Administrator **Reporting to - **Service Lead **Location - **Newmedica, Norwich **Salary - **£19,500 per annum **Contract - **Full Time and Part Time Positions Available - Permanent **Who are we?** We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye...


  • Norwich, United Kingdom Richardsons Leisure Limited Full time

    The successful person will be responsible for meeting holiday guests with an enthusiastic approach, working within a busy environment, delivering a high standard of customer service whilst carrying out reception duties in an efficient, professional and courteous manner. Taking hire fleet bookings via the telephone and in person as well as carrying out...


  • Norwich, United Kingdom Richardsons Leisure Limited Full time

    The successful person will be responsible for meeting holiday guests with an enthusiastic approach, working within a busy environment, delivering a high standard of customer service whilst carrying out reception duties in an efficient, professional and courteous manner. Taking hire fleet bookings via the telephone and in person as well as carrying out...


  • Norwich, United Kingdom Spire Healthcare Full time

    **Inpatient Bookings Officer | Administration, Customer Service, Call Handling | Full Time, 37.5hrs p/week | Permanent Contract | Norwich | £11.48 p/hour | Free Parking | Excellent Benefits |** - Spire Norwich Hospital are looking to bring on an Inpatient Bookings Officer to join their established team on a full time, permanent basis. The purpose of this...