Central Booking Coordinator

3 weeks ago


Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

The postholder will be required to provide comprehensive and pro-active support to the Admin Team Lead ensuring the effective and efficient operation of the Central Booking Team. This includes leading on all aspects of administrative and clerical duties, allocation and reallocation of work to the team, and all aspects of day-to-day staff supervision, including acting as first point of contact for staff concerns, performance management, undertaking staff induction and training, and ensuring staff are updated of any changes to the service. Furthermore, the postholder will be expected to build working relationships with the Clinical Leads of the services that are supported by Central Booking and be the first point of contact for any issues which arise with the provision of service, both from within the trust, and when dealing with external service users.

This role requires excellent administrative, verbal and written communication skills together with attention to detail and the ability to work both autonomously and as part of a team. The post holder will be required to communicate formally and informally with a range of internal and external stakeholders, verbally and in writing, and this will require the ability to be able to use a range of communication skills including empathy, persuasion, tact, negotiation and influencing.

To support the delivery of a high quality, safe and compassionate healthcare service.



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