Administrator

4 days ago

Norwich, United Kingdom Newmedica Full time

**Role - **Administrator

**Reporting to - **Service Lead

**Location - **Newmedica, Norwich

**Salary - **£19,500 per annum

**Contract - **Full Time and Part Time Positions Available - Permanent

**Who are we?**

We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive difference to people’s lives through better sight and eye health.

We have an exciting opportunity that has arisen in our Norwich clinic, for an Administrator to join the team and help us continue to deliver outstanding clinical care for our patients.

We are looking for someone who will thrive on working as part of a multidisciplinary team that includes Clinic Assistants, Patient Administrators, Nurses, ODPs, Optometrists, and Consultant Ophthalmologists. We value the different experiences and diversity that each of our individual team members bring to our service and are looking for future colleagues who share that same passion.

**What are we offering?**

A salary of £19,500 FTE.

25 days annual leave plus bank holidays

A company pension scheme

Up to 40 hours per week, worked over 7 days, including weekends.

Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, private medical insurance, private dental care, health care scheme, an opportunity to sign up to a tax-free cycle to work.

An environment where your learning and development is supported through a range of various learning tools and courses.

Working with a friendly multi-disciplinary team passionate about improving the lives of our patients.

**Why join Newmedica?**

We pride ourselves on delivery of outstanding clinical care for our patients and are pleased to receive overwhelmingly positive feedback from patients about their experience with us. Some of our patient stories can be found here.

We are proud to partner with the NHS and deliver services to NHS CCG’s, Trusts and Foundation Trusts across the country, delivering over 125,000 patient interactions per year.

We provide a supportive, friendly environment for all our colleagues where all differences are recognised and the contribution of each team member is valued.

We currently operate 12 eye hospitals and 5 eye clinics at locations throughout England, and have ambitious growth plans to open a number of new hospitals over the coming year.

Newmedica Norwich was established in 2021 and has been growing rapidly. Our eye health clinic and surgical centre provides the latest eye health services to our growing patient population.

**ROLE SUMMARY**

As an Administrator you would be responsible for ensuring that clinics are set up, that patient appointments are fully utilised and that appointment outcomes are recorded and filed. You will be managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedica’s electronic patient record is up-to-date. Clinic Administrators are also the central point of contact for all telephone queries from both patients and clinic staff.

Our Administrator will have a friendly and accessible personal manner, and be able to deliver an effective administrative service to the clinic. They will be able to work within small teams to maintain and enhance processes to maximise quality and efficiency. Newmedica has developed a strong relationship with the local CCG and the local Trust.

**KEY RESPONSIBILITIES**
- To book patient appointments, ensuring that clinics are fully booked.
- To make reminder calls to patients before their appointment is due.
- To liaise with GP surgeries to ensure that patient data is correct, to check patient demographics and treatment pathways and to answer any clinical questions which may arise.
- Management of patient data; ensuring availability, required accuracy and confidentiality. Updating Newmedica’s electronic patient records and producing and providing letters to patients.
- To record and file clinical outcomes in patient records.
- To manage the data in Newmedica’s electronic patient records, adding, importing and archiving data to ensure that they are up to date.
- To work closely with your Service Advisor, Receptionists and Clinic Assistants to ensure the smooth flow of patient information between the administration team and the clinic.
- To act as the central point of contact for all telephone enquiries from patients and clinic staff, resolving or escalating issues as appropriate.
- To act as a point of contact for all clinic-related administrative tasks, ensuring that templates are correct, and processes are followed.
- To undertake other ad-hoc administrative tasks as required to ensure the smooth running of the clinics.
- Maintaining a positive relationship with internal or external staff at every interaction.
- Maintain a committed approach to continued professional development and clinic

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