Operations Executive

22 hours ago


Surrey, United Kingdom C&M Executive Recruitment Full time

**Operations Executive**
This successful niche travel company specialise in operating a range of special interest and escorted touring holidays to a wealth of wonderful destinations across Europe. They are now looking for an experienced Operations Executive to join their small friendly team, with responsibility for ensuing all tours are meticulously planned and booked in order for them to operate successfully.

**Operations Executive - Role & Responsibilities**:

- Liaison with suppliers, including airlines, rail operators, hotels, coach companies, attractions on a daily basis to ensure every element of all tours are booked as scheduled and tours operate successfully.
- Deal with changes to tour itineraries and other operational issues arising, ensuring a satisfactory resolution for customers.
- Produce and send relevant rooming-lists, flight manifests etc at the allocated time.
- Create pre-departure documentation and ensure customers are in receipt in ample time.
- Deal with daily accommodation requests.
- Work collaboratively with other members of a small, committed operations team, liaising daily.

**Operations Executive - Skills & Experience Required**:

- Significant experience working in an operations role for a tour operator, preferably with specific knowledge of escorted tours / group bookings.
- Strong supplier relationship management with the ability to communicate effectively with strong negotiation skills.
- Excellent time management, able to balance multiple tasks and prioritise a busy workload.
- Self motivated and pro active problem solver, confident to work remotely whilst collaborating with remote colleagues to ensure effective team work.
- Strong administrative skills, proficient with Microsoft office suite.
- Exceptional customer service skills.

**Operations Executive - Additional Information**:

- Fully remote role - all equipment provided.
- Monday to Friday 9 to 5
- Once fully trained will involve holding an out of hours phone on a rota basis
- 25 days holiday plus bank holidays
- Genuine career progression opportunities



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