Operations Coordinator
7 months ago
**Operations Coordinator - Scotland**
ALTIDO Scotland has established a reputation in Edinburgh as a premium short-term rental management company focusing on adopting a hospitality attitude to property management.
ALTIDO manages roughly 200 homes for individual owners in Edinburgh, 150 for B2B clients, and a Pop-Up hotel portfolio throughout the summer. As we continue to grow our portfolio of high-quality serviced apartments, we also look towards our future growth throughout Scotland and varying the properties within our portfolio, having recently launched our long lets service.
**Job Purpose**
To work within the Operations team to ensure guests have the best possible experience, and our property portfolio operates smoothly. This role is split between office-based work in our Operations HQ in the Old Town, and out and about across our portfolio throughout central Edinburgh.
**Responsibilities**:
- Working with the Account Management team to ensure all properties are in the best possible condition and problems are resolved quickly
- Working with the Guest Relations team to ensure guests have the best experience possible from check in to check out
- Working with the Maintenance team to report, schedule and monitor repairs and renovations
- Carrying out property inspections
- Conducting meet and greets and coordinating guest check ins/outs
- Maintaining guides and manuals for properties
- Maintaining the office, controlling stock and supplies, and light reception work
- Other adhoc work throughout the Edinburgh operation as required
**Core Competencies**
- High level of organisation
- Ability to collaborate with different teams within the organisation to service your clients to a high standard
- Highly skilled communicator
- A confident decision-maker and quick problem solver
- Customer service experience preferred
- Ideally, have some maintenance and property knowledge
- Enthusiastic approach to a varied workday
- Confident and highly professional attitude towards guests, clients and service providers
- Comfortable working within our office and independently in properties across Edinburgh
- Competent level of IT proficiency
**Terms**
- 40 hours per week, split across 5 days inclusive of a one hour lunch break
- Regular travel across Edinburgh, and sometimes Scotland when required (covered by ALTIDO)
- 31 days holiday (including bank holidays), increasing by one day per year of service up to 33 days
- All the gear you need to do your job
- Basic pension contribution
- Annual salary of £24,600
- Mileage allowance
**Highly Desirable - full drivers licence and your own vehicle**
**Salary**: £24,600.00 per year
**Benefits**:
- Company events
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
**Language**:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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