Customer Support Specialist
1 day ago
My exciting Cheltenham based client who are a Global B2B Software Specialist are looking for 2 x customer support specialists to join their team.
These are entry-level roles which would suit either a school leaver or Graduate possessing a keen interest in Software/Technology.
The primary function of the role is to support customers during pre-sales onboarding and throughout the customer life cycle.
Based at my clients modern offices in Cheltenham, the role is full time and permanent working Monday-Friday, hours of work are predominantly 9-5 however the client do offer a flexi working policy.
**Duties and Responsibilities:**
- Respond to customers within agreed SLA's
- Respond to customers in a pro-active and professional manner
- Effectively communicate product technical information to customers as required
- Maintain customer metrics and client-related performance indicators
- Escalate issues to client support teams according to SOP's
- Log and monitor client feedback and escalate where necessary to senior management
- Logical thinker
- Excellent Communication skills
- Excellent Microsoft Excel skills
- Good keyboard skills
- Ability to pick up new systems
- Inquisitive
- Ability to work both in a team and independently
- Tenacious with the ability to work well under pressure
My client are also offering a great basic salary and benefits package alongside career progression
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