Customer Support Specialist

1 day ago


Cheltenham, United Kingdom Reed Business Support Full time

My exciting Cheltenham based client who are a Global B2B Software Specialist are looking for 2 x customer support specialists to join their team.

These are entry-level roles which would suit either a school leaver or Graduate possessing a keen interest in Software/Technology.

The primary function of the role is to support customers during pre-sales onboarding and throughout the customer life cycle.

Based at my clients modern offices in Cheltenham, the role is full time and permanent working Monday-Friday, hours of work are predominantly 9-5 however the client do offer a flexi working policy.

**Duties and Responsibilities:**
- Respond to customers within agreed SLA's
- Respond to customers in a pro-active and professional manner
- Effectively communicate product technical information to customers as required
- Maintain customer metrics and client-related performance indicators
- Escalate issues to client support teams according to SOP's
- Log and monitor client feedback and escalate where necessary to senior management
- Logical thinker
- Excellent Communication skills
- Excellent Microsoft Excel skills
- Good keyboard skills
- Ability to pick up new systems
- Inquisitive
- Ability to work both in a team and independently
- Tenacious with the ability to work well under pressure

My client are also offering a great basic salary and benefits package alongside career progression



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