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Receptionist/leisure Assistant

2 months ago

Cambridge, United Kingdom Hills Road Sixth Form college Full time

**Receptionist/Leisure Assistant, Sports & Tennis Centre**

**We are seeking to appoint a talented individual to join our friendly team at this busy Sports and Tennis Centre with effect from January 2024.**

**Permanent, part-time, 52 weeks**

**£14,473 per annum pro rata (£22,312 FTE)**

You will be an excellent communicator with a warm and approachable disposition and enjoy working with a wide variety of people. Ideally, you will have relevant experience of working within the leisure industry in a customer facing role.

This position is for 24 hours per week on a four-week shift pattern that includes a combination of daytime, evening, and alternating weekend shifts.

Further details can be found in the Job Description and Person Specification.

Closing date: 9.00am Monday 4th December

Interviews: Monday 11th December (or by arrangement)

**Information for applicants**

**The Post**

The Sports Centre Team give the necessary support to enable the College to offer a fulfilling and enriching experience, by providing a sporting facility for its 2600 16-19 day-time students, various organisations and sports clubs, and people from the local community. Facilities comprise:
Tennis Centre: the tennis centre consists of 4 indoor acrylic courts, 4 outdoor acrylic courts and 2 outdoor clay courts. The clay courts are the only two of their kind in Cambridgeshire. Hills Road Tennis Academy High Performance Centre is based at the Centre.

Hills Road Gym: our Aspirations fitness centre is equipped with a range of cardiovascular and strength machines.

Sports Hall: the sports hall is used for a variety of sports including, badminton, basketball, 5-a-side, volleyball and korfball.

Squash Court: the squash court is designed and built to the national standard.

Sir Jack Hobbs Cricket Hall: our indoor cricket centre consists of a two-net projectile room with a bowling machine.

The Gallery: this room is used for a variety of activities including yoga, pilates and a wide range of martial arts.

The Sanctuary Therapy Room: this room is hired by therapists providing a range of treatments including physiotherapy and sports injury massage.

Top Spin Tennis Pro Shop: the specialist shop stocks all the top racket sports brands along with their latest product offerings as soon as they come onto the market. A racket stringing is also provided.

Reception: initial point of contact whether in person or by telephone.

**The staff**

We are a friendly and tightly knit team comprising of the following:
Vice Principal, Finance & Operations: responsible for the overall operation of the area. This position leads the strategic development of the Hills Road Sports and Tennis Centre and acts as line manager for the Sports Centre Manager.

Sports Centre Manager: responsible for the strategic development and management of the sports and tennis centre. This position is line manager for the Sports Centre Assistant Manager, Duty Officers, Groundsman, Receptionists, casual staff, and coaches.

Assistant Manager: assist the Sports Centre Manager with the delivery of a quality sport and leisure service. This positions assists in the line management to deputise for the Sports Centre Manager in their absence.

Duty Officers: assist the Centre Manager in the day to day management of Hills Road Sports and Tennis Centre and the supervision of staff at the Centre. Each Duty Officer has a role in the appointment and support of casual and coaching staff, preparation of marketing materials, and health and safety matters.

Groundsman: carries out grounds and security duties within the Sports Centre and the sports field including maintaining the external environs of the Sports Centre and Sports Field, and preparing and maintaining the sports areas both internal and external.

Receptionist/Leisure Assistant: responsible for addressing all queries, either in person or by telephone, in a positive and helpful manner, and follow up with the necessary action. The position is responsible for taking monies for all areas of the Sport Centre’s operation, make preparations for banking, and the administer the bookings, memberships and block bookings system.

**The Post**

Reporting to the Sports Centre Manager you will have responsibility for the supervision of reception. It is essential, therefore, that you have the ability to interact with a wide range of colleagues and customers in an approachable yet effective manner. You will enjoy working as part of a friendly team, but will also be a self-motivated person who is happy to work independently when required. You will appreciate above all the importance of being the first point of contact for customers and providing the best service to all who visit or telephone the Centre.

**Receptionist/Leisure Assistant, Sports & Tennis Centre**

**Hours of Work**: Daytime, evening and alternating weekend shifts

**Reports to**:Sports Centre Manager

**Main Duties**
- Administration of the Leisure Management System, taking and pro