Salon Receptionist and Assistant

5 months ago


Cambridge, United Kingdom Elem Cambridge Full time

**Job Title**: Salon Receptionist

**Location**: Elem Cambridge Hair Salon

**Job Type**: Full Time, but part time applicants would also be considered

**Salary**: £22k P/A plus Tips and performance related bonus

**About Us**:
Elem Cambridge is luxurious hair and beauty salon based on Cherry Hinton Road in Cambridge, just a short walk from the Cambridge train station. Our staff is a dedicated team of skilled professionals who are passionate about their craft and committed to our clients’ satisfaction.

**Job Summary**:
We are seeking a friendly, organized, and reliable Receptionist to join our dynamic team. In this role, you will welcome guests, manage appointments, recommend and upsell retail to clients and ensure the customer rebooks their next appointment. You will also assist in the day-to-day running of the salon including helping to keep the salon clean and tidy, wash customers hair and help maintain a positive, professional environment.

**Key Responsibilities**:

- Warmly greet clients and visitors as they arrive at the salon, ensuring they feel welcome and comfortable
- Make teas and coffees for clients when required
- Manage appointments: schedule, confirm, and cancel as necessary; communicate with staff regarding their schedules
- Help maintain cleanliness and organisation of the salon
- Handle transactions for services rendered, including processing payments and managing the cash register
- Assist with inventory management: order supplies, stock products, and maintain accurate records
- Communicate clearly with clients and staff, managing conflicts or complaints with a calm and professional demeanor
- Assist with marketing and promotional activities, including social media updates, creating flyers, and events
- Provide administrative support to salon management and staff, including filing, data entry, and creating reports
- Ensure compliance with all health and safety regulations within the salon
- Assist with Washing and conditioning customers hair (experience is not essential as we will train you on this)

**Qualifications and Skills**:

- Prior receptionist or customer service experience, preferably in a salon or spa environment is desirable but not essential as full training will be provided.
- Strong organizational skills, with a keen attention to detail
- Exceptional communication and interpersonal skills
- Ability to multitask and handle stressful situations with grace and poise
- A passion for the hair industry and a commitment to excellent customer service

**Benefits**:

- Competitive salary and performance incentives
- Employee discounts on products and services
- Opportunities for professional development and continuing education
- A positive, team-oriented work environment

To apply, please submit a copy of your CV and a covering letter.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 40 per week

**Salary**: From £22,000.00 per year

**Benefits**:

- Employee discount
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus
- Tips

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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