Front of House

3 months ago


Cambridge, United Kingdom Quy Mill Hotel Full time

Front Desk Receptionist Job Description - Driving licence essential.

**Duties**:

- Consistently interacting with fellow colleagues.
- To exhibit a warm and friendly welcome.
- Handle all reception and front desk duties, including check-ins/outs and enquiries.
- Handle incoming calls, and coordinate guest reservations.
- Collaborate with other departments to ensure seamless operations and guest satisfaction.
- Handle guest concerns and complaints.
- Uphold confidentiality and discretion whilst handling guest information and transactions.
- Be able to work as a team member and individually.
- Be responsible for maintaining hygiene and follow health and safety procedures.
- To be punctual, responsible and have a flexible approach to the work at hand.
- Excellent customer service skills.
- Strong interpersonal skills.
- To be organised and able to multitask and handle a fast-paced environment.
- Problem solving and decision-making skills.
- Order stock when required.
- Stocktake for all retail products.
- Answering the telephone, making reservations, and taking payment.
- Ensuring the reception area is tidy.
- Having your own reliable transport to Riverside Spa at Quy Mill is essential.

**Benefits**:

- Competitive pay based on experience level
- Medical, dental, and vision insurance options available
- Paid time off and paid holidays
- Opportunities for career growth within the company

**Job Type**: Permanent

**Salary**: From £11.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Cambridge: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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