Customer Service and Complaints Assistant

As a Customer Service & Complaints Assistant you will ensure that incoming customer queries and complaints are answered within SLA and in line with company policies, efficiently and effectively, promoting customer satisfaction at all times. Further duties will include: - Answers queries and complaints from customers and business partners within agreed...

**This is the job**: Do you have extensive customer service experience but are looking to transfer your skills into a new career? We have an exciting opportunity for a new Customer Complaints Advisor, to join our Driving School department, where you will provide specialist service and take responsibility for the resolution of escalated and complex customer...

Adventure Travel is looking for a friendly Customer Service Assistant to work three days a week with our customer service team. You will join us at our Head Office in Cardiff. We are looking for someone with a warm welcome, ready for any questions from customers and happy to offer information about our services. To be successful in this role you will need...

**Job Summary**: **Duties**: - Assist customers with product information, pricing, and availability - Resolve customer complaints in a professional manner - Process orders, returns, and exchanges accurately - Conduct data entry and maintain customer records - Utilize phone etiquette to ensure quality service interactions - Communicate effectively - Analyse...

**Complaint Handler - 12 months FTC** **Cardiff - Hybrid** **£26,500 per annum plus excellent benefits including: Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, plus many more.** **35 hours, working 5 days out of 7, rotating shift patterns between 7am and 11pm Monday - Sunday. We use hybrid working to mix the positives of...

Do you want to work in one of the fastest growing financial services companies in Wales? Would you like to join a super supportive and friendly team of experienced complaints handlers, who truly care about their customers? Want a role where you can really develop your customer service / financial services skills, with a manager who cares about your personal...

Do you want to work in one of the fastest growing financial services companies in Wales? Would you like to join a super supportive and friendly team of experienced complaints handlers, who truly care about their customers? Want a role where you can really develop your customer service / financial services skills, with a manager who cares about your personal...

**Complaints Handler** **Cardiff** **£12.82 per hour** **37.5 hrs per week** **TEM1011** Our client in Cardiff is looking for an experienced Complaints Handler to join their busy team in Cardiff City Centre. **Essential** - At least 1 year of regulated finance experience - Customer advocate with the ability to provide consistent resolutions. -...

Job title : Complaints Handler Salary - £12.65 per hour Location - Cardiff Monday - Friday - Hybrid working Our client is looking for a Complaints Handler to report to the Team Manager in the day-to-day management and resolution of our clients complaints regarding both our loan and cards products. You will have a good knowledge of our historical...

Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £8 billion on their Capital on Tap Business Credit Cards. **Complaints Officer**: Do you enjoy solving problems for customers? Do you thrive on investigating issues and...

We are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Newport. You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter.  The role is initially full time on...

Senior Complaints Officer We are looking for someone to lead complex and sensitive complaint handling, aligning with the high standards of the Public Services Ombudsman for Wales. You’ll be an advocate for customers, conducting thorough investigations, delivering thoughtful responses, and collaborating across the organisation to secure fair and...

Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £10 billion on their Capital on Tap Business Credit Cards. **The Role**: Do you enjoy solving problems for customers? Do you thrive on investigating issues and...

Senior Complaints OfficerWe are looking for someone to lead complex and sensitive complaint handling, aligning with the high standards of the Public Services Ombudsman for Wales. You’ll be an advocate for customers, conducting thorough investigations, delivering thoughtful responses, and collaborating across the organisation to secure fair and transparent...

At Admiral Group Plc, we are committed to providing exceptional customer service and putting our customers first. We are seeking a Complaint Handling Expert to join our team and play a key role in ensuring that our customers receive a positive experience.This is an exciting opportunity to develop your career and gain experience in a dynamic and supportive...

About UsStarling Bank is on a mission to radically reshape the banking industry. We believe that banking should be easy, transparent, and accessible to everyone. Our team is passionate about delivering innovative solutions that meet the evolving needs of our customers.Job DescriptionWe are seeking a highly skilled Complaint Resolution Expert to join our...

Admiral Group Plc is seeking a talented Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for resolving customer complaints and providing excellent customer service.We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. You will also receive 33 days holiday (including bank...

**Senior Complaints Handler** A Senior Complaints Handler position has just opened up within an growing award winning fintech company based in South Wales. This exciting fintech company are on a mission to empower and help individuals secure their future by sorting their financials and offering solutions to help with this. You will be joining a very...

We are Future, a global media company with big goals and the talent to bring them to life. Our company culture is built on diversity, inclusion, and a commitment to excellence. We connect people to their passions through high-quality content and innovative technology.As a Customer Service Manager, you will play a key role in ensuring our customers receive a...

Join us at Network Rail and take your first step in a fulfilling career as a Customer Service Liaison. This exciting opportunity allows you to make a real difference in the lives of our customers, providing them with exceptional service and support every step of the way.We are looking for an experienced professional who is passionate about delivering...