Complaints Officer

3 months ago


Cardiff, United Kingdom Capital on Tap Full time

Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £8 billion on their Capital on Tap Business Credit Cards.

**Complaints Officer**:
Do you enjoy solving problems for customers? Do you thrive on investigating issues and collaborating with colleagues to get the best outcomes for customers? Then we'd love to hear from you As a Complaints Officer, you'll take ownership of the complaint process from start to finish, achieving a fair and consistent customer outcome in line with company policies and procedures and in accordance with regulatory guidelines. You'll be providing excellent customer service, communicating in a helpful and friendly manner with every customer whether over the telephone or by written correspondence.

**Responsibilities**:

- Provide excellent customer service, communicating in a helpful and friendly manner with every customer whether over the telephone or by written correspondence
- Take ownership of a complaint from start to completion, ensuring that the customer is regularly kept informed of the process.
- Gain a thorough understanding of the business and its products, building relationships across our offices and collaborating between all departments to provide a quick and coordinated service to customers.
- Ensure all complaints are dealt with in line with FCA guidelines and other relevant legislation

**What we're looking for**:

- Experience dealing with complaints in an FCA regulated industry (Ideally)
- Proficient telephone manner and communication skills
- Great letter writing skills
- Passion for the customer
- Empathy
- A friendly and caring nature

**What you'll get in return**:
Starting salary £26,000
Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality
Anniversary Rewards (£250, £500, £1000, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays) (pro rata)
Annual Learning Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

We place a huge emphasis on continual learning and have created an environment where this is possible every day. Internal mobility is important to us and our goal is to help every employee realise their aspirations. Why not check out here what you need to do to progress in this role at Capital on Tap.

Check out more of our benefits, values and mission here.

If you want to keep updated on future opportunities at Capital on Tap follow our company page here.

**Diversity and Inclusion**:
**How to Apply**:


  • Complaints Officer

    3 months ago


    Cardiff, United Kingdom Capital on Tap Full time

    Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £10 billion on their Capital on Tap Business Credit Cards. **The Role**: Do you enjoy solving problems for customers? Do you thrive on investigating issues and...

  • Complaint Handler

    3 months ago


    Cardiff, United Kingdom Yolk Recruitment Full time

    **Complaints Handler 4 weeks with the potential to go permanent - Cardiff - Immediate start** Yolk Recruitment have teamed up with a leading Financial Institution to help assist with complaints processing. **What you will be doing: - ** The ideal Complaints Handler will be: - Responding to FOS queries on complaint queries. - Analyse complaints data and...

  • Complaint Handler

    2 months ago


    Cardiff, United Kingdom Motonovo Finance Full time

    **The Vacancy** We have a fantastic opportunity for a **Complaints Handler** to join our team in Cardiff. As part of this role, you will effectively take inbound calls from customers, to support with their complaints; this could be a complaint relating to their vehicles, or a general complaint about their account. You will be responsible for ensuring the...

  • Complaints Handler

    3 months ago


    Cardiff, United Kingdom Acorn Recruitment Limited Full time

    Job title : Complaints Handler Salary - £12.65 per hour Location - Cardiff Monday - Friday - Hybrid working Our client is looking for a Complaints Handler to report to the Team Manager in the day-to-day management and resolution of our clients complaints regarding both our loan and cards products. You will have a good knowledge of our historical...


  • Cardiff, United Kingdom Yolk Recruitment Full time

    **Senior Complaints Handler** A Senior Complaints Handler position has just opened up within an growing award winning fintech company based in South Wales. This exciting fintech company are on a mission to empower and help individuals secure their future by sorting their financials and offering solutions to help with this. You will be joining a very...

  • Complaint Handler

    3 months ago


    Cardiff, United Kingdom Candidate Source Limited Remote Work Freelance Full time

    We are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Newport. You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter. You will be expected to work fulltime from...


  • Cardiff, United Kingdom The AA Full time

    **This is the job**: Do you have extensive customer service experience but are looking to transfer your skills into a new career? We have an exciting opportunity for a new Customer Complaints Advisor, to join our Driving School department, where you will provide specialist service and take responsibility for the resolution of escalated and complex customer...

  • Complaint Handler

    4 weeks ago


    Cardiff, United Kingdom Candidate Source Limited Remote Work Freelance Full time

    We are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Cardiff. You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter. You will be expected to work fulltime from...

  • Complaint Handler

    2 months ago


    Cardiff, United Kingdom Lloyds Banking Group Full time

    End Date Salary Range Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary Complaint Handler **Job Description**: At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best bank for customers. Transport Customer Services is a key part of Consumer Lending, the largest...


  • Cardiff, Cardiff, United Kingdom Candidate Source Limited Full time

    Position OverviewWe are seeking dedicated Customer Complaint Specialists who are committed to achieving equitable resolutions for clients within a motor finance organization. Your role will involve engaging with clients and relevant third parties to thoroughly assess each situation, analyzing facts and evidence, and delivering a well-considered conclusion in...


  • Cardiff, Cardiff, United Kingdom Candidate Source Limited Full time

    Position OverviewWe are seeking dedicated Customer Complaint Specialists who are committed to achieving equitable resolutions for clients within a motor finance organization. Your role will involve engaging with clients and relevant third parties to thoroughly assess the circumstances, analyzing facts and documentation, and delivering a conclusive resolution...


  • Cardiff, Cardiff, United Kingdom Candidate Source Limited Full time

    Position OverviewWe are seeking dedicated Customer Complaint Specialists who are committed to achieving equitable resolutions for clients within a motor finance organization.Your role will involve engaging with clients and external parties to thoroughly assess each case, analyzing the relevant details and documentation, and ultimately delivering a conclusive...


  • Cardiff, Cardiff, United Kingdom Candidate Source Limited Full time

    Position OverviewWe are seeking dedicated Customer Complaint Specialists who are committed to achieving equitable resolutions for clients within a reputable motor finance organization. Your role will involve engaging with clients and external parties to thoroughly assess the circumstances, examining relevant details and documentation, and delivering a...


  • Cardiff, Cardiff, United Kingdom Candidate Source Limited Full time

    Position OverviewWe are seeking dedicated Customer Complaint Specialists who are committed to achieving equitable resolutions for clients within a motor finance organization. Your role will involve engaging with clients and external parties to thoroughly assess each situation, analyzing relevant details and documentation, and ultimately providing a...


  • Cardiff, Cardiff, United Kingdom Candidate Source Limited Full time

    Position OverviewWe are seeking dedicated Customer Complaint Specialists who are committed to achieving equitable resolutions for clients within a reputable motor finance organization. Your role will involve engaging with clients and external parties to thoroughly assess each case, analyzing relevant details and documentation, and delivering a conclusive...

  • Complaint Handler

    4 weeks ago


    Cardiff / Caerdydd, United Kingdom Candidate Source Limited Full time

    We are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Cardiff. You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter. You will be expected to work fulltime from...


  • Cardiff, United Kingdom Barclays Full time

    **Complaint Handler - 12 months FTC** **Cardiff - Hybrid** **£26,500 per annum plus excellent benefits including: Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, plus many more.** **35 hours, working 5 days out of 7, rotating shift patterns between 7am and 11pm Monday - Sunday. We use hybrid working to mix the positives of...


  • Cardiff, United Kingdom Citizen Voice Body for Health and Social Care Wales (operating name Llais) Full time

    Llais is a new national, independent body set up by the Welsh Government to give the people of Wales a voice in their health and social care services. Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and...


  • Cardiff, United Kingdom Citizen Voice Body for Health and Social Care Wales (operating name Llais) Full time

    Llais is a new national, independent body set up by the Welsh Government to give the people of Wales a voice in their health and social care services. Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and...


  • Cardiff, United Kingdom Citizen Voice Body for Health and Social Care Wales (operating name Llais) Full time

    Llais is a new national, independent body set up by the Welsh Government to give the people of Wales a voice in their health and social care services. Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and...