![Citizen Voice Body for Health and Social Care Wales (operating name Llais)](https://media.trabajo.org/img/noimg.jpg)
Advocacy Support Officer
1 week ago
Llais is a new national, independent body set up by the Welsh Government to give the people of Wales a voice in their health and social care services. Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We will feed back to decision-makers to help shape and influence future services.
Job overview
Advocacy Support Officer - Cardiff & Vale of Glamorgan region
Permanent
Band 4
37.5 Hours - (Monday - Friday)
Ability to speak Welsh - Desirable
Main duties of the job
The Advocacy Support officer is the first point of contact to members of the public who wish to make a complaint/ raise concerns about any aspect of their NHS and social care, service or treatment.
They are an experienced administrator, providing comprehensive support to the Complaints Advocates including arranging meetings, and taking minutes and drafting paperwork. The post holder will co-ordinate the work of the advocates, ensuring that cases are dealt with in a timely manner.
They attend client meetings to support Llais Advocates by making a note of key issues which will later be used to prepare correspondence.They are also responsible for preparing regular reports for the Llais by analysing data from multiple sources, ensuring that areas of concern are reported to the Regional Director for remedial action and to inform future work
Working for our organisation
Everyone at Llais believes people and communities in Wales should lead happy, healthy lives where they get the health and social care they need in a way that works best for them. We believe this can only happen by raising the power and influence of their voices in shaping people-centred health and social care services.
We support people who want to make a complaint about the health and/or social care they have received. Complaints advocacy is an important part of our work as complaints can be a powerful catalyst for improvement.
Job Description Main Responsibilities
-
Cardiff, Cardiff, United Kingdom Advocacy Support Cymru Full timeThis role is funded by the National Lottery Community Fund About Us Advocacy Support Cymru (ASC) is a registered charity with offices in Cardiff and Swansea. We provide Independent Mental Health and Mental Capacity Advocacy Services across most of South Wales, employing 44 employees. About You You will have significant experience working with vulnerable...
-
Advocacy Support Officer
2 months ago
Cardiff, United Kingdom Citizen Voice Body for Health and Social Care Wales (operating name Llais) Full timeLlais is a new national, independent body set up by the Welsh Government to give the people of Wales a voice in their health and social care services. Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and...
-
Advocacy Support Officer
2 days ago
Cardiff, United Kingdom Citizen Voice Body for Health and Social Care Wales (operating name Llais) Full timeLlais is a new national, independent body set up by the Welsh Government to give the people of Wales a voice in their health and social care services. Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and...
-
Advocacy Support Officer
1 week ago
Cardiff, United Kingdom Citizen Voice Body for Health and Social Care Wales (operating name Llais) Full timeLlais is a new national, independent body set up by the Welsh Government to give the people of Wales a voice in their health and social care services. Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and...
-
Independent Mental Health Advocate in Cardiff
2 months ago
Cardiff, Cardiff, United Kingdom Advocacy Support Cymru ASC Full timeThe post holder will provide support to people in relation to their medication, treatment and care, ensuring that they understand and can access their rights, within the context of Independent Advocacy as set out in the Advocacy Charter and Code of Practice. IMHAs are expected to provide a duty advocacy role as part of a rota which includes occasional...
-
Barrister - 8db Advocacy Team - Nationwide
2 days ago
Cardiff, Cardiff, United Kingdom DAC Beachcroft Full timeJob Introduction 8DB, the advocacy team of the DAC Beachcroft group, was founded and developed by the industry leading barristers for the in-house advocacy model.The aim of the team is simple: to bring the services of the Bar to our clients. Our team of barristers and advocates, centrally clerked, work with both internal and external clients to deliver the...
-
Policy and Advocacy Manager
3 weeks ago
Cardiff, United Kingdom Stonewall Full timeStonewall is a human rights charity. We stand for lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere. We imagine a world where all LGBTQ+ people are free to be themselves and we can live our lives to the full. Over the last 30 years, we have helped create transformative change in the lives of LGBTQ+ people in the UK. Our campaigns...
-
Policy and Advocacy Manager
2 days ago
Cardiff, Cardiff, United Kingdom Stonewall Full timeStonewall is a human rights charity. We stand for lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere. We imagine a world where all LGBTQ+ people are free to be themselves and we can live our lives to the full.Over the last 30 years, we have helped create transformative change in the lives of LGBTQ+ people in the UK. Our campaigns...
-
Advocacy/support (Ethnically Diverse Women)
2 weeks ago
Cardiff, United Kingdom Safer Wales Ltd Full timeJob description **Whole System Approach are looking for a Case Worker** **Salary: £24,302- £25,053 - £25,828 pa** Hours: 21.75hours (3 days) per week, based in Cardiff City Centre, Cardiff Custody Suite,** **and with women in the community, on a permanent basis to 31 March 2025, may be extended pending further funding. **Job Outline**: - To provide...
-
Office Administrator/receptionist
2 weeks ago
Cardiff, United Kingdom CCAWS Full time**Job Vacancy - Immediate Start** **Office Administrator** 37.5 hours per week 9.00-5.00pm CCAWS is a mental health charity in Cardiff providing counselling, befriending and advocacy services. We are looking to recruit a highly motivated and skilled individual to provide office & administrative support to our dedicated team of staff and volunteers. The...
-
Advocacy/support (Ethnically Diverse Women)
2 weeks ago
Cardiff City, United Kingdom Safer Wales Full time**Whole System Approach - Case Worker based in Cardiff.** **Job Outline**: - **To identify and inform on issues, needs and gaps in services for Ethnically Diverse women.** - To provide specialist gender specific support and advocacy to ethnically diverse women involved in the criminal justice system including women who have experienced domestic/sexual...
-
Office Administrator/receptionist
2 days ago
Cardiff, Cardiff, United Kingdom CCAWS Full timeJob Vacancy - Immediate StartOffice Administrator37.5 hours per week pmCCAWS is a mental health charity in Cardiff providing counselling, befriending and advocacy services.We are looking to recruit a highly motivated and skilled individual to provide office & administrative support to our dedicated team of staff and volunteers.The role is office-based and...
-
Team Support Officer
2 days ago
Cardiff, United Kingdom Hays Business Support Full timeYour new company You'll be working for a large public sector organisation based in the centre of Cardiff. Your new role You will work with colleagues in the recruitment team to undertake all aspects of advertising vacancies and on-boarding successful candidates.Responsible for undertaking processing activity including posting job adverts, issuing results,...
-
Service User/ Volunteer Engagement Officer
1 week ago
Cardiff, United Kingdom Orange Recruitment Full timeAriennir y prosiect hwn gan Gynllun Prif Grantiau Gwirfoddoli Cymru Llywodraeth Cymru, a weinyddir gan CGGC This project is funded by Welsh Government’s Volunteering Wales Main Grants Scheme, administered by WCVA **About the role** ‘Gyda’n Gilydd’, which translates as ‘Together’, is an exciting new project that represents ASC’s Service...
-
Parliamentary Affairs Officer
3 weeks ago
Cardiff, United Kingdom Orange Recruitment Full timeThe Marine Conservation Society is recruiting for a Parliamentary Affairs Officer. **Location**:Cardiff, Wales (with hybrid working options and travel to meetings and events in Cardiff and London, with occasional overnight stays) **The Organisation** We are the Marine Conservation Society, a UK charity fighting for a cleaner, better-protected, healthier...
-
Parliamentary Affairs Officer
5 days ago
Cardiff, United Kingdom Orange Recruitment Full timeThe Marine Conservation Society is recruiting for a Parliamentary Affairs Officer. **Parliamentary Affairs Officer** Cardiff, Wales (with hybrid working options and travel to meetings and events in Cardiff and London, with occasional overnight stays) **The Organisation** We are the Marine Conservation Society, a UK charity fighting for a cleaner,...
-
Parliamentary Affairs Officer
3 weeks ago
Cardiff, United Kingdom Marine Conservation Society Full time**Parliamentary Affairs Officer** Cardiff, Wales (with hybrid working options and travel to meetings and events in Cardiff and London, with occasional overnight stays) **The Organisation** We are the Marine Conservation Society, a UK charity fighting for a cleaner, better-protected, healthier ocean: one we can all enjoy. Right now, our ocean is at a...
-
Team Support Officer
2 weeks ago
Cardiff, United Kingdom Hays Business Support Full timeYour new company You'll be working for a large public sector organisation based in the centre of Cardiff. Your new role You will work with colleagues in the recruitment team to undertake all aspects of advertising vacancies and on-boarding successful candidates. Responsible for undertaking processing activity including posting job adverts, issuing...
-
Digital Engagement Officer
1 week ago
Cardiff, United Kingdom Victim Support Full timeDo you have a passion for creating strong digital content, especially for social media channels? Are you looking for a role in a charity that makes a difference? If so, we'd love to hear from you. We're looking for a full-time Digital Engagement Officer to maintain and develop Victim Support’s social media channels and websites. The post will either be...
-
Digital Engagement Officer
2 weeks ago
Cardiff, United Kingdom Victim Support Full timeDo you have a passion for creating strong digital content, especially for social media channels? Are you looking for a role in a charity that makes a difference? If so, we'd love to hear from you. We're looking for a full-time Digital Engagement Officer to maintain and develop Victim Support’s social media channels and websites. The post will be...