1st Line Support

3 weeks ago


London, United Kingdom Concept Resourcing Full time

**1st Line Support**

**London Based - 2 Weeks from Office/1 Week from Home Pattern**

**3 Months**

**Inside IR35**

**£230 per day**

**Must have Active SC Clearance**

Concept Resourcing are looking for a 1st Line Support Analyst to join a Central Government client based in London.

This is an initial 3 month contract with possible extension. This role is INSIDE IR35, maximum day rate £230.

The Role:

- Assessing the complexity of an issue and dealing with it yourself, or escalating to a senior
- Ensure all calls are logged into the help desk system and progress notes are added to all calls
- Proactively managing problem calls through to completion in a timely basis
- Proactively working to improve internal processes
- Identification of potential opportunities to replace or implement new solutions

You must have the following experience:

- Active SC Clearance
- Strong customer service skills
- Self motivated, well-organised
- Strong Communication Skills
- IT Competent

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