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IT Support Specialist
5 months ago
**IT Support Specialist - 1st Line 6-month Temp - £19.31 per hour - Hybrid**
Intergovernmental body is seeking an experienced temporary 1st Line IT Support Specialist to support their IT team at their central London headquarters.
**This is a temporary role to start ASAP for an initial -month period and will pay £19.31 per hour PAYE.**
The 1st Line Support Specialist will support the ICT Service desk, providing appropriate and timely first-line support for users working within the organisation's headquarters and remote offices.
The ideal 1st Line IT Support Specialist will have the following knowledge, skills and experience:
- Diploma in IT or related discipline. Microsoft Certifications
- Certified IT Technician or equivalent.
- ITIL experience
- Previous experience in an ICT Service Desk or similar IT Operations role in a busy fast paced Service environment.
- Good understanding of ITIL in principle particularly in the Service Operation space, covering Service Desk Incident Management.
- Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between ICT and the business.
- Passionate about customer service and ability to handle challenging customer conversations.
- Good knowledge of server operating systems with particular focus on Windows Server 2012 onwards.
- Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective.
- Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone).
- Active Directory Administration - Azure and On-premise (Hybrid)
- Subject Matter Expert on End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones, printers etc)
- Knowledge of Office 365 Suite including Document Sharing and Collaboration
- Understanding of Networking technologies and concepts.
- Good knowledge of Voice over IP Telephony
- Understanding of Virtual meetingroom Technologies concepts.
ONLY SHORT-LISTED APPLICANTS WILL BE CONTACTED
