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Service Coordinator

2 months ago

Stoke Gifford, United Kingdom Clearwater People Solutions Full time

Our client, a forward-thinking Engineering technology company, is currently recruiting for an Service Coordinator to join their coordination team for a 6 Month FTC. The Service Coordinator will be responsible for contacting our client's Connects portfolio of commercial customers to arrange installation appointments including exchanges, maintenance and new connections.

This role will be a 6 Month Fixed term contract

Responsibilities for the Service Coordinator

Efficiently arranging appointments for engineers within your region considering travel time, engineer skill/authorisation levels and customer demand.
Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email
Responding to general customer enquiries according to the requirements of customer contracts

Key Skills & Experience for the Service Coordinator

Essential

Up to 2 years experience in Coordination/Scheduling - desirable but not essential
Excellent Customer Care skills
Keyboard/Personal computer skills
Strong multitasking and problem-solving skills
Strong written and spoken communication

Please apply as directed