Customer Service Operator

2 weeks ago

Avonmouth, United Kingdom Brook Street Full time

Brook Street are working with a international client who are continuing to their regional business in Avonmouth. This means they are on the look out of experienced Sales Administrators who have had their own experience within the logistics sector. This role comes with an attractive salary, plenty of in house incentives and events and the change for progression.

THIS ROLE IS BASED IN THE AVONMOUTH INDUSTRIAL ESTATE - CANDIDATES MUST BE ABLE TO RELIABLY COMMUTE 5 DAYS PER WEEK

Responsibilities and Duties

Manage Key Accounts: Oversee a pool of key accounts, ensuring client satisfaction and service excellence.
Daily Customer Interaction: Engage with customers daily to address issues and handle bookings.
Inbound Call Management: Manage inbound calls from the client base, handling queries or redirecting as necessary.
Quoting and Pricing: Gather details for quotes, calculate prices, and communicate them back to customers.
Booking Logging: Log all customer bookings and updates accurately into in-house systems.
General Administration: Perform general administrative tasks as required.

Experience Required

Customer Service Experience: Minimum of 2 years in a customer service role.
Administrative Experience: Minimum of 2 years in an administrative role.
Sales Experience: At least 1 year of experience in inside sales is preferred.
Logistics Sector Experience: Previous experience in the logistics sector is advantageous.
Customs Knowledge: Knowledge of customs processes is beneficial.

Ideal Candidate

Confident Personality: A strong, confident personality with a background in customer service.
Attention to Detail: High attention to detail and a passion for delivering exceptional customer service.
Time Management: Excellent time management skills with the ability to prioritise tasks and work under pressure.
Numerical Skills: A good head for numbers is essential.

Benefits

Holidays: 25 days of holiday.
Benefits Portal: Access to a comprehensive benefits portal.
Bereavement Leave: Provision for bereavement leave.
Enhanced Maternity & Paternity Pay: Enhanced pay for maternity and paternity leave.
Pension Scheme: Contributory company pension scheme.
Death in Service: Death in service benefit.
Annual Leave Scheme: Option to buy/sell annual leave.
Wellbeing Programme: Comprehensive employee wellbeing programme.
Referral Scheme: Refer a Friend Scheme.
Work Environment: A healthy culture and a fun working environment.
Additional Benefits: Company events, free flu jabs, and sick pay.

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