Customer Operations Manager

3 weeks ago


Avonmouth, United Kingdom Adecco Full time

**Summary** Do you want to be part of a forward-thinking manufacturer in a socially and environmentally conscious world? On behalf of **ENCIRC**, Adecco are recruiting for**a Customer Operations Manager
- Export**to join the team at "The Park", a high tech, award winning bottling plant in Avonmouth, Bristol

**Package** **Salary: £42,000 - £45,000**

**Benefits you'll love**:

- Modern office located at our site in Avonmouth, Bristol
- Free and secure on-site parking with subsidised electric car charging
- 25 days holiday + bank holidays
- Opportunity to buy or sell 5 days holiday
- Loyalty Leave
- Additional day's leave on Anniversary of joining
- Onsite gym
- Onsite staff restaurant
- Go Beyond Day - making a different in your local community
- Access to an extensive online learning library
- Various exclusive employee discounts
- Cycle to work scheme
- Pension
- Life cover 4x base salary
- Health insurance
- Dental insurance
- Employee Assistance Programme
- Free pass for Wild Place Project
- Career progression opportunities
- & more

**Work Pattern**: 36.25 hours per week, Monday to Friday

**Main Responsibilities** You will be responsible for leading your team in the execution of orders ensuring all internal processes are adhered to and in-line with customer expectations.

Utilising problem-solving skills to ensure logistics, operations and customer services are aligned and meet business needs.

You will be responsible for driving service levels, problem solving and providing proactive management to ensure that both internal and external KPI metrics are adhered to.

**YourKey Accountabilities**:

- Optimise service levels and ongoing logístical solutions/optimisation across assigned customers.
- Provide weekly reporting & commentary of service issues to support internal reporting.
- Feedback, recommendations and solutions both internal and external with regards to service levels.
- Work collaboratively with customers involving regular meetings; continuously evaluate and improve operational interactions
- Propose new ways of working across operations to optimise supply efficiencies.
- Strong experience working within Customer Service environment.
- Demonstrated improvements in performance and service and KPI management.
- Strong Leadership skills.
- Previous experience of leading a team.

**About 'The Park'**

'The Park' is a multi-award winning bottling facility, employing over 400 people and producing 25 million 9L case equivalents of wine each year. Our state of the art and highly mechanised manufacturing and blending plant has six packaging lines and the capacityto produce 1,200 bottles of wine every minute. The Park is also home to the largest wine warehouse and distribution centre in Europe (80,000m²) with the largest fleet of reach truck Automated Guided Vehicles in the World

Encirc, has entered into a deal with Accolade Wines, one of the world's leading premium wine producers, to purchase the assets of "The Park" bottling and warehousing facility in Bristol.



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