Marketplaces Associate Account Director

4 weeks ago

Newcastle upon Tyne, United Kingdom Visualsoft UK Ltd Full time

We're on the lookout for an Associate Marketplaces Account Director to join our Marketplaces team at our Stockton HQ or Newcastle City Centre office

The Associate Marketplaces Account Director will manage a portfolio of clients, working with them on marketplace strategy and growth across multiple marketplaces, including Amazon and eBay. The right candidate will have a keen interest in helping sellers expand across third party platforms, incorporating content writing, CRO and creative skills tailored to each marketplace's best practices.

By utilising the latest ‘best in class’ technology and leveraging partnerships to drive excellence the Marketplaces Account Director will put the client first reacting and adapting when required with a strategic mindset.

Strategy and impeccable execution are key to the role, ensuring that clients benefit from the Marketplace service and have a clear and transparent view of the work carried out.

* Overall responsibility for client portfolio and client relationships

* Overall responsibility for client portfolio retention and happiness, measured by NPS & CSAT

* Maintain the highest standards of marketplace best practices and implementation of strategy

* Continuously strive to produce the highest results for Visualsoft clients via marketplaces

* Coach, mentor and train other Visualsoft staff members to produce the highest quality work for clients

* Constantly strive to improve and maintain processes and procedure documents

* Identify and execute client training relating to Amazon and eBay platforms and best practices

* Develop the service offering to maintain best-in-class standard

* Responsible for the commercial growth of the client portfolio using marketplaces

* Identify and assist with sales opportunities within your portfolio

* Handle and prepare sales documentation and sales pitches within your portfolio

* Lead, speak and engage at external events and conferences

* Maintain expert knowledge at the forefront of marketplaces

* Stay up to date with emerging tech and trends

Requirements

* Extensive proven experience either agency or client-side, specialising in marketplaces (Amazon or eBay most desirable)

* Proven expertise in external marketplace platforms and tools, analytics, forecasting and measurement

* Experience in building and executing marketplace strategies, whether in-house or for clients

* Working to tight deadlines as a team and as an individual

* Client-facing experience

* Client meeting experience and proven strategy presentation skills

* Analytical and data driven

* Confident in both written and spoken communication with the ability to present to, and engage, audiences

* Great organisation skills, accuracy and attention to detail

* Be able to work as part of a team as well as using own initiative

* ‘Self-motivated’ with an ability to demonstrate a can-do approach

* Displayed creation and direction of client strategies where you can prove results

* Accountable for both client and overall performance, highlighting ways to enhance both and act on underperformance

Desirable (but not essential)

Experience in other digital media channels

Confidence using the Google Suite

Keep in mind that you don't have to check off every box. You can acquire the knowledge right here at VS

Benefits

Competitive basic salary with great progression options

Unlimited paid holidays - yes that's not a typo

Hybrid working

Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly

A high-performance MacBook

Health Assured Employee Assistance Programme

Free eye tests and flu jabs

VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there's something for everyone

Free breakfast, fruit, hot and cold drinks and protein shakes

Friday afternoon drinks to wind down for the weekend

Pension scheme to help you save for the future

Cycle to work scheme

Discounts across our brands

Regular team social events

Training & development

So if you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.

A little formality… by applying you implicitly consent to us processing your data for review for this vacancy only

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