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Customer Service Representative

4 months ago

Spalding, United Kingdom The Staffing Network Ltd Full time

The Staffing Network is a labour provider across the UK and we are working in a partnership with a market leading company who are looking for a Customer Service Representative

Customer Service Representative

Shift: 4 on 4 off shift

Hours: 07:00 - 18:00

Pay Rate: £11.44

Job:

To ensure that the needs of all customers are satisfied to the required standard and to provide and process information in response to enquiries, claims, requests and concerns about our product and services.

To compile and produce reports and KPI’s that substantiate the position of the business and our customers with regards to service levels

Responsibilities:

* Tracking of deliveries and compilation and presentation of data gathered

* Monitor incident reporting applicable to department.

* Gather information for all potential claims and assist in completion of claims process.

* Maintain the upkeep of the working area using available resource.

* Maintain department files – electronic and paper. Organise archive rotation where required.

* Maintain customer and retailer communication to ensure all requirements are fulfilled.

* Organise and develop tracking reports for all major elements of Spalding operation.

* Collate DOT (Delivery on Time) reports for Managers and customers

* Execute precise Advanced Shipment Notification (ASN) correspondence for Tesco & Sainsbury.

* Operate Transport Management System proficiently

* Using TMS and WMS systems for effective discharge of duties

* Organise and execute Spalding returns processes for fresh and ambient products, liaising with other FW sites when required.

* Assist in resolving all operational queries – late deliveries/ tray collections/ returns/ discrepancies/ rejections.

* Provide support to operational colleagues as required

Experience Required:

* Basic keyboard skills essential

* Customer service / liaison essential

* Experience of dealing with people

* Strong working knowledge of Microsoft Office – Word, Excel and Outlook

* Basic geographical knowledge.

Skills required:

* Able to work to challenging deadlines in a pressurised environment

* Good written and verbal communication skills

* Customer understanding

* Results focus

* Organisational skills

* Adaptable and flexible in approach to work

* Initiative and the ability to work unsupervised

* Critical thinking using logic / reasoning in a fast moving environment

Please note that this position requires availability to work flexible hours, and weekends