Customer Services
4 months ago
Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position based in Spalding, Lincolnshire.
**Duties**:
- Perform data entry and maintain accurate customer records
- Handle customer complaints and provide appropriate solutions
- Maintain a high level of professionalism and excellent phone etiquette at all times
- Good understanding of social media platforms
- Keen to gain knowledge of electrical products and gain an understanding of our customer's needs and requirements.
- Ensuring that orders are dispatched and delivered to customers within the expected timescale
**Skills**:
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to analyse customer inquiries and provide accurate information
- Proficient in data entry and computer skills
- Ability to multitask and prioritise tasks effectively
- Strong attention to detail
INTERNET-ELECTRICAL.CO.UK is an on-line web business selling quality branded electrical products to the Electrical Contractor and General Public throughout the UK.
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£24,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Day shift
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: CC/00222
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