Customer Service Coordinator

3 weeks ago


Spalding, Lincolnshire, United Kingdom Gist Limited Full time
{"title": "Customer Service Coordinator", "description": "Job Summary

We are seeking a highly skilled Customer Service Coordinator to join our team at Gist Limited. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our logistics and supply chain services to our customers.

Key Responsibilities
  • Act as a single point of contact for Ocado Primary, ensuring seamless communication and information exchange.
  • Track and monitor PODs to ensure accuracy and minimize invoice queries.
  • Develop and maintain Ocado KPIs to drive business performance.
  • Investigate and resolve delivery discrepancies in a timely and professional manner.
  • Provide exceptional customer service and support to our customers and internal stakeholders.
  • Collaborate with the warehouse and transport teams to ensure efficient operations and meet customer demands.
  • Perform general administrative duties as required.
Requirements
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Customer service driven with a focus on delivering exceptional results.
  • Good level of written and spoken English.
  • Team player with a 'can do' attitude and ability to work independently.
  • Flexible and methodical approach to work and hours.
  • Ability to work accurately and efficiently under pressure.
About Us

Gist Limited is a leading logistics and supply chain company that delivers industry-leading services to our customers. We are committed to providing exceptional customer service and support to our customers and internal stakeholders.

", "company": "Gist Limited", "location": "Spalding"}

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