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Head of Service
2 months ago
Job role: Head of service
Location: West Yorkshire
Salary: £65k - £75k - depending on experience
The Head of Service role is the pivotal role in leading the clients Service Division. Responsible for over 250+ Service contracts and break fix calls with a turnover Circa. £3m. Leading a team of 15-18 Service Engineers, plus 5 office staff. The HoF will drive productivity, maximize efficiency, and deliver the highest levels of service. The role will involve overseeing daily operations, analysing performance metrics and job profitability including over responsibility for the Service Division profit and loss.
Office-based with regular travel to customer sites, they will have visible presence in the field creating and maintaining customer relationships. This role, will require a strong decision maker, providing clear direction, inspiring others, teamwork, and collaboration. Planning, and organizing is key as well embracing change and creating new more efficient processes as a new IT platform will be rolled out intimately. Ultimately, to deliver high-quality results that meet and exceed customer & Business expectations.
Benefits:
Company car
Pension 4% contribution
Sick pay
22 days holiday plus stats (1 x extra day per 5 years with company)
Perk box
Key Responsibilities;
- Overall responsibility for the clients department
- Direct line management Service team (field engineers & office staff)
- Ownership of all Service Jobs
- Maximising productivity and minimise costs
- Overall responsibility for Service Profit and Loss
- Maintain profit margins and hit revenue and growth targets
- Promote and ensure safe working practices
- Conduct goal setting and performance reviews
- Ensure compliance with training
- Manage van stock holding and engineer resources
- Develop trainees
- Investigate warranty claims
- Complete management administration and reporting to the board
Key competencies;
- The ability to lead and head up a growing and demanding Service Division
- Excellent communication and influencing skills
- Ability to review and understand Business Information and Data
- Exceptional decision-making
- Attention to detail but also the ability to see the implications for the bigger picture
- Strong Commercial awareness
- Highly focused on Customer service
- Organisation, time management, prioritising and the ability to handle a complex, varied workload
- Experience with Field Service IT packages an advantage
