Customer Service Advisor

2 weeks ago

Elephant amp Castle, United Kingdom Morson Talent Full time

We are currently looking for a Customer Service Advisor for our client based in Central Ipswich. This is an exciting opportunity to work for a reputable employer in Ipswich to work within the Customer Service Centre.
As the customer service advisor you will be dealing with Faults Calls and will be dealing mainly with General enquiries and Maintenance work calls.

There are no sales targets in these roles, your goal is to provide a 10/10 service to all of the customer you serve.

PRINCIPAL ACCOUNTABILITIES:

1. To provide excellent service whilst ensuring the safety of our customer and staff.
2. Act as first point of contact for the customers, across a variety of communication mediums, adopting responsibility for resolving a whole range of customer queries to their satisfaction, within defined procedures.
3. Ensure up to date knowledge of all Customer Services processes and procedures and make proactive suggestions for improvements where appropriate.
4. Active participation in Coaching for Performance improvement sessions.
5. Take ownership of personal learning and development and support the development of colleagues through ‘buddying’ programmes.

DIMENSIONS:

To provide the highest quality information that is useful to both internal and external customers through the Customer Contact Centre.

The Customer Service Centre provides help lines for Power cuts and Emergencies, General Network Maintenance, Supplier Information and Customer Relations. Additional responsibilities include the UKPN accident reporting help line (AIRLine) for internal staff as well as back office support functions.

Customer Operations operates 24 hours a day, 365 days of the year, with a wide variety of art time, days, and shifted pattern working in full / part shift positions.

NATURE AND SCOPE:

The role requires you possess excellent customer service skills, you must be able to communicate effectively with a wide variety of people on the phone, and deal professionally, with empathy and understanding of each situation.
As an effective communicator you will have the ability to see things from the customers’ perspective and to deliver the best possible service, even when under pressure.

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees are responsible for ensuring they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees are responsible for understanding those impacts and the controls they must ensure are applied.

This is a temporary role which will become permanent for the right candidate.
Excellent opportunity to work for an award winning company in the region.

LMIND

  • Customer Service Advisor

    3 weeks ago

    Castle Donington, United Kingdom Connells Group Full time

    We are looking for **Customer Service Advisors** to join our Surveyor booking team at our National Operations Centre based in **Castle Donington, Derby.** **About the role**: You will be providing a **telephone-based booking service** for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this could range...

  • Customer Service Advisor

    1 week ago

    Castle Donington, United Kingdom Connells Group Full time

    We are looking for **Customer Service Advisors** to join our Surveyor booking team at our National Operations Centre based in **Castle Donington, Derby.** **OTE- £24,500 - £25,500k - Overtime paid x2 hourly rate - Career Progression** **About the role**: You will be providing a **telephone-based booking service** for our clients who have instructed us to...

  • Customer Service Advisor

    3 weeks ago

    Castle Donington, United Kingdom Connells Group Full time

    We are looking for **Customer Service Advisors** to join our Surveyor booking team at our National Operations Centre based in **Castle Donington, Derby.** **About the role**: You will be providing a **telephone-based booking service** for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this could range...

  • Customer Service Advisor

    4 weeks ago

    Castle Donington, United Kingdom Job&talent Full time

    Customer Service Advisors We are currently recruiting for Customer Service Advisors for a household name in the logistics industry.Location: East Midlands Airport (DE74 2TR)Rate of Pay: £13.82per hourStart Date: June 2024Duration: Ongoing temporaryWhy Choose Job&Talent: ● Career growth opportunities ● Comprehensive benefits ● Professional...

  • Customer Service Advisor

    1 week ago

    Castle Donington, United Kingdom Countrywide Full time

    Customer Service Advisor We are looking for Customer Service Advisors to join our Surveyor booking team at our National Operations Centre based in Castle Donington, Derby. OTE- £25,500k - Uncapped Commission - Overtime paid x2 hourly rate About the role: You will be providing a telephone-based booking service for our clients who have...

  • Customer Service Advisor

    1 month ago

    Castle Donington, United Kingdom Frontline Recruitment Group Full time

    **Customer service advisor** Ensuring all customer requirements are dealt with in a timely and professional way. Your main duties will be: - Manage and resolve customer enquiries within a timely manner, taking ownership of the enquiry from start to finish. - Accurately recording and updating the information on the Customer service (CRM) system - Handling...

  • Customer Service Officer

    1 month ago

    Elephant & Castle, United Kingdom Hire Ground Full time

    Customer Service Officer - £27 500We are urgently seeking Customer Service Officer’s, to work with a leading Central London Regulatory Body.The roles are hybrid, with only one day per week in the office, located near to London Bridge. Please note these roles are temp to perm. Temping for 6-8 weeks before moving onto a permanent contract.The Customer...

  • Customer Service Advisor

    4 weeks ago

    Castle Donington, United Kingdom Talk Staff Recruitment Full time

    We are currently looking to recruit a Customer Service Advisor for our successful, family run business in Castle Donnington, who offer development of their employees and a number of benefits. **To be considered for the Customer Service role, you’ll require the following essentials**: - The ability to deliver excellent customer service to each customer -...

  • Customer Service Advisor

    4 weeks ago

    Castle Donington, United Kingdom Pertemps Leicester Full time

    Job description A Great Opportunity working for a market leader within distribution. Looking to work for One of the Top Ten Companies to work for? We need experienced Customer Service Agents to become integral members of the Frontline Customer Service Team. My client is looking for Customer Service Advisors to join their incredible team to be the first...

  • Customer Service Advisor

    4 weeks ago

    Castle Donington, United Kingdom Pertemps Leicester Full time

    Job descriptionA Great Opportunity working for a market leader within distribution. Looking to work for One of the Top Ten Companies to work for?We need experienced Customer Service Agents to become integral members of the Frontline Customer Service Team. My client is looking for Customer Service Advisors to join their incredible team to be the first point...

  • Customer Service Advisor

    4 weeks ago

    Castle Donington, United Kingdom Pertemps Leicester Full time

    Job descriptionA Great Opportunity working for a market leader within distribution. Looking to work for One of the Top Ten Companies to work for?We need experienced Customer Service Agents to become integral members of the Frontline Customer Service Team. My client is looking for Customer Service Advisors to join their incredible team to be the first point...

  • Part Time Customer Service Advisor

    3 weeks ago

    Castle Donington, United Kingdom Connells Group Full time

    We are looking for **Part time Customer Service Advisors** to join our Surveyor booking team at our National Operations Centre based in **Castle Donington, Derby.** **About the role**: You will be providing a **telephone-based booking service** for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this...

  • Part Time Customer Service Advisor

    2 weeks ago

    Castle Donington, United Kingdom Connells Group Full time

    We are looking for **Part time Customer Service Advisors** to join our Surveyor booking team at our National Operations Centre based in **Castle Donington, Derby.** **About the role**: You will be providing a **telephone-based booking service** for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this...

  • Customer Service Advisor

    2 weeks ago

    Castle Donington, Leicestershire, United Kingdom Alliance Disposables Ltd Full time

    Your Opportunity To Join A Truly Dynamic BusinessAlliance is widely recognised as a leading national distributor ofnon-food products to the hotel, leisure and catering sectors. We are expanding our operation in East Midlands and have an opportunity for an exceptionally motivated Customer Service Advisor. This is a great role for the right person to join a...

  • Customer Service Advisor

    3 weeks ago

    Chandler's Ford, United Kingdom Clearwater People Solutions Full time

    An exciting role has become available to work with our client, a leading nationwide service provider. This is a fantastic opportunity for somebody looking for a first step in their career. Our client is keen to support you with your career progression. This role is a permanent, full time position and is on site - based in Chandlers Ford. Key benefits for...

  • Customer Service Advisor

    3 weeks ago

    Chandler's Ford, United Kingdom Clearwater People Solutions Full time

    An exciting role has become available to work with our client, a leading nationwide service provider. This is a fantastic opportunity for somebody looking for a first step in their career. Our client is keen to support you with your career progression. This role is a permanent, full time position and is on site - based in Chandlers Ford. Key benefits for the...

  • Aftersales Service Advisor

    6 days ago

    Castle Donington, United Kingdom Available Car Limited Full time

    We are looking for an Aftersales Service Advisor to join our team at Castle Donington. We are seeking a highly organised, customer service focussed professional with a keen eye for detail and naturally enthusiastic personality. **Our Benefits**: - £28,000 per annum - 22 days holiday + bank holidays - Room for progression - Employee discount scheme - Long...

  • Aeb Employment Advisor

    4 weeks ago

    Elephant & Castle, United Kingdom Trigon Recruitment Full time

    **Role - Employment Consultant** **Location - Elephant & Castle** **Salary - £25,000 to £27,000** **Overview of the role** You will work with the Contract Manager and key stakeholders on the Southwark Works and National Career Service contract to deliver the contract outcomes, which are primarily employment focussed; ensuring that appropriate activity...

  • Customer Service Advisors

    3 weeks ago

    Perth, Perth & Kinross, United Kingdom Meriden Media Full time €7

    We are looking to recruit Customer Service Advisors to work on a temporary contract for a well-known company based in Perth. Job Title: Home Claims Handler Start Date: ASAP Contract Length: 7 months Pay rate: £13.14 per hour (£23,900 per annum) Location: Perth - free parking available Hours: Working a minimum of 35 hours per week Shift pattern: ...

  • Customer Service Advisors

    3 weeks ago

    Perth, Perth & Kinross, United Kingdom Meriden Media Full time €7

    We are looking to recruit Customer Service Advisors to work on a temporary contract for a well-known company based in Perth. Job Title: Home Claims Handler Start Date: ASAP Contract Length: 7 months Pay rate: £13.14 per hour (£23,900 per annum) Location: Perth - free parking available Hours: Working a minimum of 35 hours per week Shift pattern: ...