Customer Services Advisor

3 weeks ago


Swindon, United Kingdom AB Recruitment Full time

X2 CUSTOMER SERVICES ADVISOR

LOCATION: Swindon

SALARY: £22,369

JOB TYPE: Long Term Temporary, Monday to Friday 37.5 hours a week

Role Purpose

The role of Customer Service Advisor is critical in delivering exceptional customer service to our customers. In this role you will be the first point of contact for our customer and will be responsible for resolving enquiries.

* Offer world class customer service to our customers by, taking ownership for and resolving all enquiries within the customers first contact.

* Triaging issues with the customer on the phone and offering suitable remedial actions.

* Arranging and confirming appointments for customers to meet their needs and achieve an efficient means of working for our field based clinical team.

* Contact customers to assess their satisfaction with our services; Offer further assistance if necessary.

* Deal effectively with inbound calls and messages from our clinical field-based colleagues, helping to efficiently resolve issues.

* Engaging with and supporting achievement of targets designed to deliver a prompt and efficient service to our customers and to grow our business.

* Identifying opportunities to book new appointments through interactions with existing customers.

* Contribute to our customers experience by highlighting opportunities for continuous improvement

Experience Required

* Strong verbal and written communication skills with the ability to form a rapport with customers.

* Able to recognise, and deliver consistently, excellent customer service.

* Ability to multitask, using multiple systems alongside dealing with enquiries.

* Ability to produce solutions to problems and the drive to see them through.

* Able to exhibit a positive ‘can-do’ attitude and to strive to achieve personal best performance.

* A flexible approach to change and to be adaptable to the needs of our customers.

* Good attention to detail.

* Competent when using IT applications such as CRM / customers information systems and Microsoft systems.

* Able to act professionally at all times.

* A background in a customer service role is desirable.

* Experience working within a healthcare setting is desirable.

Benefits

*

* Competitive salary

* Private Medical Insurance

* Life Assurance x 4

* Access to health & wellbeing initiatives

* Contributory pension scheme matched up to 5% on successful completion of the probationary period.

* Access to our colleague assistance programme, Health Assured supporting the wellbeing of the workforce.

* 22 days holiday entitlement (plus bank holidays) increasing with length of service

* Discounted eyewear and hearing products after qualifying period



  • Swindon, United Kingdom Resolve Recruitment Services Full time

    **Resolve Recruitment are actively looking for a Customer Service / Insurance Advisor to join our clients fast-growing team. **This is a great opportunity to become part of a highly successful organisation, where you will be provided with full training on the job and the opportunity to gain industry recognised qualifications. This will give you the chance to...


  • Swindon, United Kingdom UK Shared Business Services Ltd (UKSBS) Full time

    **Customer Support Advisor (IT)** **Customer Support - Operations** **Swindon - Hybrid options** **Band C: £25,637** Do you have a passion for Customer Service and IT? Do you enjoy speaking to customers to resolve their queries? If so, we would like to hear from you. What is a Customer Support Advisor at UKSBS? Our Customer Service Advisors are at the...


  • Swindon, United Kingdom Resolve Recruitment Services Full time

    Would you like to start a career in the insurance with full training provided? ...Or perhaps you are already in an insurance role and would like to further progress your career? This is a unique opportunity to work for a dynamic and forward-thinking employer who are extremely highly rated on glassdoor - where staff and ex-employees report a great working...


  • Swindon, United Kingdom Thrive group Full time

    Thrive Group are recruiting for Customer Service Advisors on a Temporary-Ongoing basis, with a view to start immediately.These positions are located in Swindon, paying £11.44 per hour.These are full-time positions, working 09:00-17:30, Monday-Friday.Job PurposeThe role of Customer Service Advisor is critical in delivering exceptional customer service. You...


  • Swindon, United Kingdom Thrive group Full time

    Thrive Group are recruiting for Customer Service Advisors on a Temporary-Ongoing basis, with a view to start immediately.These positions are located in Swindon, paying £11.44 per hour.These are full-time positions, working 09:00-17:30, Monday-Friday.Job PurposeThe role of Customer Service Advisor is critical in delivering exceptional customer service. You...


  • Swindon, United Kingdom Coll Search Ltd Full time

    **CUSTOMER SERVICE ADVISOR - SWINDON** Our client is an approved **DAF Truck dealership** located in **Swindon** and are on the lookout for a dedicated and knowledgeable **Commercial Vehicle Service Advisor**. As their new Service Advisor, you will join their friendly team which will see you **working Monday - Friday 08:00am - 5:30pm & every other Saturday...


  • Swindon, United Kingdom 911 Staffing Ltd Full time

    We have a great opportunity for a Customer Service Administrator to work on a part time basis, with an option to work from home after training. **Details about the Customer Service Advisor role**: - Monday to Friday, 4pm-8pm - £11,500 pa / £11.05ph - Temp to Perm role - Equipment supplied - Full training will be provided - Office or Remote working* - You...


  • Swindon, United Kingdom The Best Connection Employment Group Full time

    **Customer Service Advisor required - Permanent position** **The Best Connection are looking for a Customer Service Advisor for a Commercial Vehicle dealership in Swindon. This is a straight Permanent role.** **Role duties**: - ** Liaise directly with customers to provide assistance**: - ** Book in appointments**: - ** Update jobs**: - ** Co-ordinate...


  • Swindon, United Kingdom The Best Connection Employment Group Full time

    **Customer Service Advisor required - Permanent position** **The Best Connection are looking for a Customer Service Advisor for a Commercial Vehicle dealership in Swindon. To be considered for this role It is essential that you have had previous experience working within the automotive industry.** **This is a Permanent role.** **Role duties**: - **...


  • Swindon, United Kingdom 911 Staffing Ltd Full time

    **About the Customer Service Advisor role**: - Monday to Friday - No weekends! - Working hours are 9am-5.30pm - £23K per annum - Temp to Perm role - Based in Stratton area (on main bus route) **Duties for the Customer Service Advisor role**: - Liaise with other internal team members - Complete reporting, ensuring that reports are accurate and submitted...


  • Swindon, United Kingdom 911 Staffing Ltd Full time

    We are looking for 2 Customer Service Advisors (Full Time) for a family run company based in the Cricklade area. **About the Customer Service Role**: - Working hours are Monday to Friday, 7.30am-3.30pm + 1 in 4 Saturdays, 8am-2pm - Based in Chelworth Industrial Estate, SN6 6HE (due to location you will need own transport or live locally) - Salary is up to...


  • Swindon, United Kingdom UK Shared Business Services Ltd (UKSBS) Full time

    Customer Support Advisor Human Resources Operations - Customer Support Swindon, Newport, or Billingham - flexible and remote working options Band B: £20,049 Here at UK SBS we are proud to deliver high quality corporate services where we provide human resources, payroll, finance, IT and procurement services as well as expertise to our public sector...


  • Swindon, United Kingdom The Best Connection Employment Group Full time

    **Wanted - Customer Service Advisors! Temp to Perm role! £21,313 per annum** **The Best Connection **are recruiting for Customer Service Advisors in collaboration with well establish healthcare company, working in their brand new site. Easily accessible by public transport. Onsite Parking available. The role of Patient Services Advisor is to handle all...


  • Swindon, United Kingdom TRAK Employment Full time

    **Job role**: Customer Service Advisor **Location**: Swindon **Pay**: up to £24,000 per annum **Hours**: Mon to Fri 08:00 - 16:30 or 08:30 - 17:00 rotating shift. (30 minutes lunch) - 40.0 hours per week. **Contract Type**: Permanent Are you experienced with working in a Customer Service team and looking for a new challenge? Our client, The UK’s...


  • Swindon, United Kingdom PanelCraft UK Ltd Full time

    A fantastic opportunity has arisen for a Customer Service Advisor to join PanelCraft UK a leading independent accident repair centre who specialise in the repair of aluminium and electric vehicles **The Role**: Customer Service Advisors are the face of the Company, therefore a desire to deliver extraordinary customer service is a must, as well as the...


  • Swindon, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Dorcan Recreation Complex. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our...


  • Swindon, United Kingdom FLEETCOR Full time

    Your role To retain customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach. What you'll be doing FLEETCOR, is a Global Leader in Commercial Payments. Our specialised payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and...


  • Swindon, United Kingdom HAYS Full time

    Full-time ongoing interim Customer Service Advisor role based in Swindon on a hybrid working basis Your new company Non-departmental Government Entity based in Swindon, WiltshireYour new role Customer Services AdvisorWhat you'll need to succeed Enthusiastic people who have an ability to actively listen, empathise and work with customers to find...


  • Swindon, United Kingdom Oak Furnitureland Full time

    Do you excel at providing excellent customer service? Our valued Customer Service Advisors are the front line of all customer communication on behalf of the company for post-delivery calls. This is a full-time office-based position working 9.00am to 6.00pm, Monday to Friday and one Saturday in every four. The start date for this role is the Monday 17th...


  • Swindon, United Kingdom HAYS Full time

    Full-time ongoing interim Customer Service Advisor role based in Swindon on a hybrid working basis Your new company Non-departmental Government Entity based in Swindon, WiltshireYour new role Customer Services AdvisorWhat you'll need to succeed Enthusiastic people who have an ability to actively listen, empathise and work with customers to find...