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Contact Centre Advisor

3 months ago

Newport Isle of Wight, United Kingdom WP Recruitment Full time

Contact Centre Advisors
Industry: Infrastructure
Location: Newport, Isle of Wight ( this is not a remote wowrking role)
Hours: 7am - 7pm dayshift / 7pm - 7am nightshift
Days: 4 on/4 off, on a rota basis
Duration: Temp to Perm for the right candidate
Duties:
Responding to customer calls within set timescales, complaint handling, providing and processing information.
Maintaining in house, complex computerised systems (training given)
Adherence to standards.
Compiling accurate messages and producing reports.
Liaison with internal departments and external agencies, contractors and the public.
We have two shifts available:
1 X 4on 4 off dayshift ( 7am - 7pm)
1 x rotating days and night shifts (nightshift is every third rotation)
Experience:
Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills.
In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum.
Must have a good level of computer literacy and attention to detail with the ability to learn new systems.
Must be flexible with working hours.
Salary: £11.44 per hour worked day shift, £15.21 per hour worked nightshift, rate increase after 12 weeks
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