Customer Liaison Officer

2 months ago


Liverpool, United Kingdom Building Careers UK Full time

Customer Liaison Officer at Housing Maintenance Solutions Ltd.

About Housing Maintenance Solutions Ltd

Housing Maintenance Solutions Ltd. is a leading provider of comprehensive housing maintenance services. With a commitment to excellence, the company ensures that clients' properties are well-maintained, safe, and comfortable. The team is dedicated to delivering high-quality service and maintaining strong relationships with customers.

Role Overview:

Housing Maintenance Solutions Ltd. is seeking a dynamic and personable Customer Liaison Officer to join the team. The successful candidate will act as the primary point of contact for clients, ensuring their needs are met efficiently and effectively. This role requires excellent communication skills, a proactive approach, and a strong customer service orientation. This role is based in Liverpool area.

Qualifications:

Proven experience in a liaison role, within the housing or maintenance industry.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple tasks and prioritize effectively.
A friendly and approachable demeanour with a strong customer service orientation.Key Responsibilities:

Serve as the main point of contact for customers, addressing inquiries and resolving issues promptly.
Coordinate maintenance schedules and follow up on service requests to ensure timely completion.
Maintain accurate records of customer interactions, services provided, and any feedback received.
Liaise with internal teams to communicate customer needs and ensure high-quality service delivery.
Conduct regular follow-ups with customers to ensure satisfaction and gather feedback for continuous improvement.
Assist in the development and implementation of customer service policies and procedures.
Handle complaints and concerns in a professional manner, striving to resolve issues to the customer's satisfaction.
Provide regular reports on customer service activities and feedback to management.What is Offered:

Competitive salary of £25,000
Comprehensive benefits package
A supportive and collaborative work environment.How to Apply:

If you meet the requirements and are ready to take on a new challenge, please call Danielle at (phone number removed) or apply below

Building Careers UK are specialist in Construction and Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Privacy Policy and Disclaimers which can be found on our website.

We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.

INDH



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