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Customer Liaison Officer

2 months ago

Liverpool, United Kingdom Building Careers UK Full time

Position: Customer Liaison Officer
Location: Liverpool
Salary: 25,000

Building Careers is collaborating with a Social Housing company in the Liverpool area, to hire a Customer Liaison Officer for a temporary position, starting immediately.

The Planned Works team is responsible for the delivery of planned maintenance and investment programmes across our business's homes in accordance with Service Level Agreements.

Key Responsibilities:

  • Assist teams and contractors in project planning and delivery, serving as the primary customer interface.

  • Coordinate post-handover feedback, take calls, and resolve inquiries per customer standards.

  • Provide consistent, high-quality service, guiding customers through the works program.

  • Aid day-to-day customer contact, facilitating communication for project smoothness.

  • Monitor on-site and home standards to ensure adherence to good practices.

  • Coordinate customer documentation, ensuring GDPR procedures.

  • Effectively liaise with customers on timing, choices, and scope of works, addressing specific needs.

  • Record and promptly respond to customer inquiries for excellent service.

  • Support other schedulers in organizing and scheduling work.

  • Actively participate in meetings, serving as the main point of contact.

  • Record and address complaints in line with company policies.

  • Organize tasks effectively, meeting targets and contributing to works programs.

  • Ensure systems for Gas Safety, Electrical testing, and Asbestos compliance.

  • Coordinate with Client Officers, utility companies, and staff or contractors for documentation.

If you are interested call Danielle from Building Careers UK on (phone number removed).

For this role you will need a Full UK Driving Lciense.

This job may not be for you, however BCUK always are in need of great candidates within the Building & Construction sector, so if you are in need of work and meet this criteria get in contact with the team at Building Careers UK today

We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.

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