Victim Liaison Officer

3 months ago


Liverpool, United Kingdom Crown Prosecution Service Full time

The Crown Prosecution Service (CPS) is recruiting victim liaison officers to provide an enhanced communication service to victims of crime. If you're looking for a role where you can make a real difference, we’d like to hear from you.

**About the Crown Prosecution Service**

At the Crown Prosecution Service, we’re responsible for the independent and effective prosecution of crime across England and Wales. Our work is supported by over 7,000 colleagues who think objectively, act professionally, show the upmost respect for others and continually strive for excellence.

We have recently launched our victim transformation programme, which focuses on improving the experience of victims through the criminal justice process. We aim to offer more transparency about our role, enhanced communication, and dedicated research to identify which groups will benefit from our service.

**About the role**

As a victim liaison officer, you’re at the forefront of our transformation programme - delivering compassionate and consistent engagement to support the work of our prosecution teams. You help victims to understand the decisions we make, the role of the CPS and wider criminal justice system, and their rights during the legal process. You provide updates and arrange meetings with prosecutors to discuss any concerns ahead of trial. You also build relationships with partner agencies including witness care units, to secure additional practical and wellbeing support.

**About you**

Your role in this enhanced service ensures that victims remain confident in the justice process and feel informed throughout. You manage sensitive and challenging conversations by demonstrating empathy, integrity and good listening skills. It’s essential that you can communicate clearly, verbally and in writing. Experience of providing high-quality customer service is preferred, although we provide full training.

**About our benefits**

At the CPS we pride ourselves on providing benefits that ensure our employees’ needs are central. We want to ensure you can thrive at work and home, offering support to achieve a balance. Our benefits include:

- flexible and family-friendly working
- competitive salary
- Civil Service pension, with an average employer contribution of 27%
- 25 days leave, rising to 30 days after 5 years’ service, plus bank holidays
- 3 days paid volunteering leave
- 1 extra privilege day for the King’s birthday
- £350 a year individual learning budget
- wellbeing support and counselling
- Cycle2work scheme, high street retailer offers and discounts.

Do you have the skills to help us deliver this wide-ranging victim transformation programme?

**Job Types**: Full-time, Part-time, Permanent

Pay: £28,760.00-£30,290.00 per year

Work Location: In person

Reference ID: 355538



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