Customer Service Officer

2 weeks ago


Sandwell, United Kingdom Starting Point Recruitment Full time

SPR Careers are proud to be working with a public sector client to recruit for a temporary Customer Service Officer located in the Sandwell area.

Working Instructions:
Hours: Full time, regular evening, and weekend work
Pay Rate: £12.18 per hour

The ideal candidate will have a recognised library or customer service qualification (City and Guilds/NVQ Level 2/3 in Customer Care), or equivalent skills and experience.

Main Role and Responsibilities of the Customer Service Officer:

To provide a frontline service to library customers and other visitors, helping them to make the best use of library resource
To carry out any routines and administrative procedures associated with the day-to-day operation of the service including; opening and locking up the library
Assisting with arrangements for routine maintenance, cleaning, and security
Cash handling, i.e. taking fines, reservations, selling publications and other promotional material, collating and securing cash daily
Monitoring PC use, and updating files, directories and collections
Making a first response to customer comments and complaints, referring them to appropriate senior library staff if required
To help with the organisation and delivery of events, activities and outreach to promote services to all sections of the community, both inside and out of the library
Greeting all visitors to the building and directing them as appropriate
To work with senior library staff to co-ordinate and plan the work of Customer Service Assistants
To assist senior library staff to meet performance targets and deliver Local Action Plans, encouraging maximum use of services
Such other duties as may be appropriate to achieve the objectives of the post to assist the Thematic Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.
Registration Process: We understand the importance of a smooth onboarding experience. Our registration process includes the completion of necessary forms, and references covering the last 3 years. We ensure efficiency and support throughout to make joining our team seamless for you.

Applications:
Please apply by submitting your CV to this advertisement.
For more information, please contact SPR Careers on (phone number removed) and one of the team will be happy to help


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