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Customer Service Advisor
3 months ago
Customer Care Advisor
£22,750, rising to £23,088 after successful completion of probation period
Littlehampton, West Sussex - close to public transport links and with a free car park
Permanent - Monday to Friday, 37.5 hours per week, 08:45am - 17:15pm, with occasional Early or Late shifts (Early = 08:00am - 16:30pm, Late = 10:00am - 18:00pm). There can be a little flexibility around this,
Would you like to work within a rewarding and motivating customer service role, where you can make a difference to people's lives? We are currently supporting our client to grow their busy and well established Customer Service Team. Here you would be responsible for providing a high level of customer care to our client's customers and healthcare professionals. Our client provides vital medical products that help their clients to lead normal lives. They have been established for approximately 40 years and started as a family run business, who have maintained their focus on providing the best customer service, as well as looking after their own employees. Benefits of working for our client are as follows:
* 25 days annual leave + statutory Bank Holidays
* 1 day's paid leave for volunteering each year
* Annual pay review
* Auto-enrolment into the company pension, with option to enrol in to the enhanced scheme
* Private medical scheme enrolment available following successful completion of probation
* Life insurance for 10 x salary from commencement
* Bespoke employee reward platform, offering discounts across major retailers and access to an online Wellbeing Centre
* Ride to work scheme offering savings of up to 42% on the cost of a new bike and accessories
* Employee Assistance Programme, offering many services, including; GP consultation, Second Medical Opinion, Mental Health Support, Life event counselling, Get fit programme and many more
The role:
This is a very busy and varied role, but the main priority will be to manage inbound and outbound calls and e-mails for clients and health-care professionals. This is an amazing opportunity to gain office experience, start a career in customer service and have the opportunity to progress.
You will need to be understanding, supportive and be able to be empathetic with customers.
Suitable candidates will:
Have good customer service skills, gained from any background
Be PC literate
Good communication skills, over the phone, face to face and via email
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website
