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Customer Service Assistant

2 months ago

Royston, United Kingdom Ultimate Banking Full time

Do you love helping customers? Are you a natural people person? Being a Customer Service Assistant in the Royston branch for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you can ensure they leave the branch with a smile on their face. The people are the beating heart of the Saffron Building Society, and it takes each and every one to provide the service they are rightly proud of. The hours are Monday – Friday 9-5pm and Alternate Saturday Mornings 9-12 pm paid at overtime. Royston works in partnership with the Saffron Walden branch and so there may be a requirement to travel occasionally.

The day-to-day role:

* Ensure there is a high level of customer service at all times by providing an efficient and accurate counter service to all members.

* Carry out counter transactions for all account types, in accordance with the Society’s Policy & Procedures and regulatory standards.

* Supporting all members over the phone/live chat with any queries relating to their online account or other business needs

To be successful:

* You will have excellent customer service ability.

* Be able to work on-site with alternate Saturday mornings (paid at time and a half)

* Excellent communication skills.

* Preference for the ability to drive.

Benefits:

* Recognition Scheme

* Annual bonus scheme

* Physical, mental and financial wellbeing support

* Pension, Life Assurance & Income Protection

* Holiday exchange

* Cycle to work scheme

* Uniform Vouchers

and lots more

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