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Customer Service Representative
3 months ago
You will provide support to the team in undertaking end to end Member transactions and administration that results in service that stands out for all Members.
Hours: 35 hours per week, 9am-5pm Monday – Friday and alternate Saturdays with an overtime rate at 1.5, Saturday hours 9am-12pm.
In return you will receive:
* Performance Related Recognition Scheme
* Annual Bonus
* Pension 5% Employee and 8.5% Employer
* Physical, Mental and Financial Wellbeing support
* Life Assurance & Income Protection
* Holiday Exchange ………. and more
Duties & Responsibilities of the Customer Service Representative:
* Providing a high level of customer service
* Adding value to the customer by achieving first contact resolution
* Improving the customer journey by achieving excellent, swift, efficient and error free management of customer’s transactions and administration
* Keeping the customer informed of any delays or issues.
* Ensure transactions are accurate and that processes are efficient and carried out in accordance with Policy and Procedures
* Delivering an end-to-end administration service to all customers and ensure that the business interest is protected
* Identifying and managing complaints in accordance with the Complaint Handling Policy and Procedures.
* Developing and maintaining knowledge about all products and third-party services
* Carrying out all transaction types over all available customer channels for all account types
* Responding to out of hours call outs and premises related issues where required
What you will need to succeed as Customer Service Representative:
* Excellent verbal and written communication skills (core)
* Intermediate knowledge of Microsoft software (core)
* Self-motivated (core)
* Able to work independently and as part of a team (core)
* Ability to manage multiple priorities (core)
* Identifying opportunities (specialist)
* Complaint handling (specialist)
If you are interested in finding out more about this position, please contact Freddy for a chat on (phone number removed) or apply now.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy
